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  • Customers like
    • Hustle and customer service exhibited by all of the staff1
    • It kicked asssss1
    • Rotation1
  • Customers don't like
    • Poor customer service6
    • Humiliating3
    • Horroble2

  • 15 hours ago
  • Service Centers and Customer Services
  • Brentwood, Tennessee
  • Neuspeed Wheels
  • 2

I've been a customer of Discount Tire in Brentwood, TN for a few years now. At most retail establishments, you expect to get what you pay for - nothing more and nothing less. Discount Tire is one of the very few retailers that exceeds my expectations, which is rare today. The guys always hustle, but are also very careful with my vehicles. My latest example is that I was prepared to purchase a... Read more

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  • 1 day ago
  • Service Centers and Customer Services
  • Pearland, Texas
  • Pipe Damage
  • 83
  • REVIEW RATING 5/5

I brought my car in for tire change on Friday 8.28.15, when I left I heard my car's sound was different. When I got home lifted the car to see what could be the reason, and I found out there was a damage in the front pipe. This damage occurred when I received my car back from the my local discount tire store. I went back to the store and the senior assistant manager told me to bring him a pricing... Read more

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  • 1 day ago
  • Service Centers and Customer Services
  • Riverwoods, Illinois
  • Tires
  • 6
  • REVIEW RATING 3/5

Extremely poor customer service, I special ordered tires two days later they called to say they were in. I showed up three hours later to have them installed and they had sold them to someone else. They rushed to get another set in the next day told me to just come in and they'd get them installed. When I pulled up there was 1 car in the parking lot. I waited for and hour as they pulled in car... Read more

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  • 2 days ago
  • Service Centers and Customer Services
  • Fremont, California
  • 9
  • REVIEW RATING 3/5

Buckeye,AZ. Bought 4 tires 1100 dollars worth. Had 2 months. Tire's tread was falling apart. Discount manager said he would credit me $247 and I needed to buy new tires. Had to take emergency trip to Ca. Stopped by Discount tire there. Guy, said my tires had been recalled and I could have a free set. Took him up on deal. Buckeye was going to take my recalled tires and return them for cash and... Read more

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  • Aug 08
  • Service Centers and Customer Services
  • Mesa, Arizona
  • Discount Tire Staff
  • 54
  • REVIEW RATING 3/5

I waited for a long time while the manager chatted on the phone. I walked up to his desk he told me to wait while he answered the phone. he talked and talked while I waited. when I voiced a complaint I was told I didn't have one as there would be someone to help me when he was finished. Where is the training for these folks? I can't believe a phone call is more important than a customer in front... Read more

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Horrible customer service. Was told it would be a quick in and out and have been waiting two hours! Simply ridiculous! Add comment

  • Aug 01
  • Service Centers and Customer Services
  • Brenham, Texas
  • Tires
  • 25
  • REVIEW RATING 4/5

the boys at discount tire are the hardest working people I know, granted there are a few that work there that are very incompetent. but to say the least they bust their butts to make customers happy, then you have those idiots who come in and demand free sh*t and make a fuss because the don't want to pay, I have personally seen them busting a$$ to get vehicles out, and the manager at Brenham is... Read more

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  • Jul 30
  • Service Centers and Customer Services
  • Inman, South Carolina
  • Discount Tire Rotation
  • 26
  • REVIEW RATING 4/5

They say free rotation....better be prepared to spend an hour and a half..even with an appointment. We have decided to start using local tire merchants....pay a buck or two extra....get 10 times better service. Had two appointments to get the tires rotated during lunch...always some kind of problem....just went cold turkey...waited sn hour and it was going to be another hour before they could get... Read more

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I had a nail in my tire and called Discount Tires to see what it would cost to have it repaired. They said bring the car in and they would do it for free. I brought it in and they told me that tires were too old and would not repair it. It turned out it was scam to sell tires. Add comment

  • Jul 21
  • Service Centers and Customer Services
  • Minneapolis, Minnesota
  • Discount Tire Repair
  • 78
  • REVIEW RATING 4/5

Made an appointment to get a nail hole patched on my tire knowing full well that if i didn't I'd be sitting in the lobby for 2 hours. When I showed up expecting them to drive the car into the garage instead they build their case to not fix the flat but rather sell me another set of tires. Apparently the two tires on the right side of my car were at 3/32" which excludes them from being able to... Read more

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