Submit ›
or
1.8 Based on 80 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Hustle and customer service exhibited by all of the staff 5
    • Prices and the quick service 2
    • Pricing 2
  • Customers don't like
    • Poor customer service 8
    • Humiliating 5
    • Customer service 4

I submitted a rebate and the said is invalid. Tires were purchased the day of the offer and make an appointment weeks later to install them. The day of the install I decided to change brand of tire which was in the same category as my original pick and was also eligible for rebate. The technician at the branch approved and said they will still honor my rebate. He reprint a new invoice and paperwork. Sent rebate by mail and it was rejected... Read more

Was this review helpful? 0 0

I purchased a new set of tires warranted for 60,000 miles. At the time I was told I needed a front end alignment. I bought the tires and got the alignment. At the first rotation at 6000 miles, I was told the tires had begun to wear. The guy who worked there at the time, Anthony said he would monitor and take care of any issue. Now I have 13,000 miles and took them in for a rotation. Now they said the tires are worn wear they need to be... Read more

Was this review helpful? 0 0

I bought 4 new bridgestone tire's 8month ago one of the tire got flat .service the was told that tire can't be fix because of bubble I went to firestone in rockingham n.c could not get any help from manager just a card Add comment

I came from Idaho to Eugene and woke up to a flat tire. I hurried to Les Schwab who refused to fix said tire because the front and back tires did not match. I guess they have a policy about different ply? I know nothing about tires. I next went to discount tires on West 11th in Eugene Oregon. A gentleman there namef Matt turned a day of stranded disaster into a renewed faith in humanity. Thank you ever so !much!!! I will never go to Les Schwab... Read more

Was this review helpful? 0 0

I purchased 4 new BFG Long Trail from Discount on 5-21-2014. The price for each tire was 177.oo. They came with a 60,000 mile warranty. They completely wore out at 37,000 miles with 2/16 tread left. That means that they were wore out at 60% of their useful life. When I went to Discount to buy new tires they told me they would only give me a 40.00 credit for each tire. I believe they should have given me a 70.00 credit on each tire as per... Read more

Was this review helpful? 0 0

Don't bother making an appointment you still end up at the end of the line. I had to wait over an hour for a tire I ordered a week before, I even left the rim . They told me it would be mounted and balanced when I came to pick it up , that didnt happen. They are rude and unprofessional and that was the manager and assistant. I will NEVER GO BACK TO DISCOUNT TIRES. Add comment

Checked in for a basic maintenence interval rotation/balance of my tires in the middle of the afternoon and no notice was given of the excessive amount of previously sheduled appointments for these same services, the lobby only had 1 other customer, and the check in representative said wait time 1-1.5 hours? Really? I thought they were off on wait times, but all the cars in the lot were all cars in which had appointments and were dropped off. ... Read more

Was this review helpful? 0 0

I had a blow out and went to them to get a Replacement tire. I have an 18 inch BBS CHR with 56mm Red and Gold centrex caps. They had to order another tire so I left wheel with them. Next day picked it up and went home. Upon arrival noticed BBS red Center caps and BBS valve caps were missing. I went right back and told them these are missing. I was told they were never on when I brought the tire in. These are less then a year old wheels I am... Read more

Was this review helpful? 0 1

Appears DT wants to use USPostal Service as preferred means of delivery of rebate request so it can delay delivery of promised rebate. How unlikely can it be that when I fill in Invoice #, date of service & phone # that my record does not appear in "their system?" Every transaction is input immediately into "their system". This is simply a ploy to to force us to mail in our rebate request rather than online with the hope that a long delay in... Read more

Was this review helpful? 0 1

Had a guy tell my husband that I okayed a pair of very expensive tires. When I called proior to my appointment time.I told the guy specifically that my husband was going to make the final decision on tires and I was just pricing them. These guys are criminals! Not to mention extremely rude. Don't waste you time or money. Go somewhere their sales associate are honest. Add comment

Did not find what you were looking for?
 
×
You are reading about Discount Tire.
Filing a new complaint about
×