1.9
  • Customer service1 votes
  • Poor customer service1 votes
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  • Feb 21
  • Service Centers and Customer Services
  • Rockford, Illinois
  • Tire Repair
  • 43
  • REVIEW RATING 3/5

My daughter call me with a flat tire. Brought my portable tire pump and put enough air in to get to where I thought I could get it repaired. Two blocks away was Discount Tire(Rockford,ILL) First question, how old is the car (HUH?) 2008 Impala LTZ. If the tire isn't repairable, we can't put it back on. (HUH..OK) It has a small nail mid tread. we close in a little while...OK. Our system is... Read more

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  • Feb 18
  • Service Centers and Customer Services
  • Pharr, Texas
  • Tire Fixing
  • 18
  • REVIEW RATING 4/5

My car was dropped off early in the am befor 10 am because of a low tier. They never called me back to give any feed back. I had to pick up my kid at school and the was was still not ready at 6pm. I had to get a rise to my kid school I spoke to some guy who studder a lot. Who said that he called me twice but yet I had no missed calls or any mags they left me stranded for the day when they didn't... Read more

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You're better off going to walmart. Add comment

  • Jan 29
  • Service Centers and Customer Services
  • Abilene, Texas
  • Tire Installation
  • 53
  • REVIEW RATING 4/5

Last 2 times I purchased tires they stripped off lug studs and didn't fix it. I found out the next time I had occasion to remove the tire for brake work. Had I discovered this on the road it could have been very costly. Tow trucks aren't cheap. By not letting me know (and they had to know) they stripped off the studs they were purposely dishonest and created a dangerous situation. I can see... Read more

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  • Jan 29
  • Service Centers and Customer Services
  • Abilene, Texas
  • Tire Installation
  • 32
  • REVIEW RATING 4/5

Last spring and again last week I purchased a complete set of tires of one of my vehicles at the Abilene Texas Discount Tire store on Catclaw Drive and later found they had stripped off or broken off lug studs by cross threading them by incorrect and negligent procedures. This time I found the stripped off lug/stud while replacing front brake rotors and pads. This was a week after the tires... Read more

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  • Jan 12
  • Service Centers and Customer Services
  • Bad Axe, Michigan
  • Tire Rotation
  • 63
  • REVIEW RATING 3/5

Joe Barnes at a Discount Tire in Metro Detroit, 16 Mile and something, was an *** hole to me when I came in for a simple tire rotation. Why the *** he treated me like *** I don't know. I have bought thousands of dollars worth of tires from Discount. I will never go to you aGAIN AND I WILL TELL ALL OF MY FREINDS NOT TO GO BECAUSE OF THAT *** HOLE. Let me tell you I have referred hundreds of... Read more

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  • Jan 10
  • Service Centers and Customer Services
  • Houston, Texas
  • Wheel Lock Key
  • 70
  • REVIEW RATING 4/5

Before Christmas I went to 7325 FM and 1960. I only went to have my wheel locks removed. When I arrived the manager who you can tell was cocky or full of himself. Didn't seem like he wanted to even service me while i was in line. To make a long story short. Come to find out i needed a replacement key witch he said he would older for me. And it would arrive within days on a Tuesday and they would... Read more

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  • Jan 01
  • Service Centers and Customer Services
  • Cheyenne, Wyoming
  • Michelin Tires
  • 78
  • REVIEW RATING 3/5

I purchased Michelin tires for $600. One tire had to be repaired for a nail. Since that time I've had the car in five times for the same tire leak. We purchased the replacement warranty which apparently is no good. Last time I was in they broke off the stem and lug on the front passenger tire. I didn't notice it until on the highway and the car began to shimmy very badly. I had to return and they... Read more

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I had an appointment with a guarantee to be serviced in under an hour. Spent $800 on two tires and it's taken 90 minutes. Why get an appointment? Bad service!! Add comment

  • Dec 22, 2014
  • Service Centers and Customer Services
  • San Antonio, Texas
  • Tire Pressure Monitoring System
  • 92
  • REVIEW RATING 3/5

Took vehicle to discount tire for a leak. Was informed that tires had minimal tread and the sales associate was informing how this could be a safety issue. The sales associate then proceeded to pitch for new tires. Installed 2 new tires and the TPMS system light (not low pressure indicator) was on. Discount tire did not catch this and when my wife got home we immediately called the store. We... Read more

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