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  • Customers like
    • Hustle and customer service exhibited by all of the staff 5
    • Prices and the quick service 2
    • Pricing 2
  • Customers don't like
    • Poor customer service 8
    • Humiliating 5
    • Bad quality balance and rotate 4

Bought a new set of the best top end Goodyear tires with a 100,000 mile warranty. After 30,000 miles one tire would not hold air so they replaced it with a new one. (fortunately they had 1 in stock because they no longer carried the high end Goodyear tires I had purchased) About 10,000 miles later the tread life was gone on the other 3 tires so I had to purchase a new set. I spoke to the... Read more

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Don't trust Discount Tire to back up their Rebates they promise you when buying tires there. I been fighting with these people now going on 3 months. I was promised $100 rebate if I bought a set of tires that cost me almost $1000 dollars and they keep telling me they sent the rebate to my home address which is a complete lie. I'm going to turn this into the attorney general and consumer... Read more

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I am NOT one who normally vents, but I'm very frustrated towards Discount Tire in Grandville who put my family at risk when we recently drove to Florida and back. I had brought the car into them prior to leaving asking them to check my tires and they told me I needed replace two tires, which I did, and then told me I was safe to drive to Florida and back. Unfortunately that was not the case.... Read more

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TERRIBLE EXPERIENCE! Spent $800+ on tires only to drive off and notice a missing wheel cover. Spent the whole afternoon trying to resolve only to lose an additional wheel cover days later. Complained to corporate office and received a call and commitment to address the matter but no follow up as promised. Eventually received a call stating wheel cover was ordered and could be picked up from... Read more

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I went This pat Tuesday to have my tires changed under warranty, I took my car in June because I had picked up some nails. instead of prorating the tire and exchanging it for a replacement they patched and plugged them(2) without consulting me and sent me on my way.. ok. I take them back for slow leaking and explained to them the tires had been plugged and patched and I felt since they were... Read more

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I Raymond padia was sent buy.sergio galvan.at parkdale mall.to christian brothers.to remove dolt,nut on dack wheel rim was damaged . Axle . Serigo.said they would pay for repairs. ,new rim court next Add comment

Two times D T has cross threaded lug bolts on my truck. The first time they did not tell me and I had a very hard time changing a flat. The second time was last week and they did not tell me. I went in for tire repair today at another D T location and they discovered I had 3 cross threaded lug bolts from my visit last week. They sent me to a repair shop at 1:30 PM. I was told to leave my vehicle... Read more

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So glad your location is open on 7280 N. Keystone Ave Indianapolis, IN! Mr. Tou Cheng ( Sr. Asst. Mgr) and his staff treated me like I owned the place! Helped me select the right tires for my vehicle and at a great price! Everyone was extremely professional and I will return for more business in the future! So refreshing to see a business who gets "customer service"! Best of luck to you all... Read more

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Even though I purchased a service contract from them when I purchased my truck new, and they have rotated and balanced the tires at routine intervals since; they refused service this last time, because the tires would be 10 years old later this year. The truck has very low mileage for 9 years old, and is in the garage 99% of the time. The tires have very good tread and are still in excellent... Read more

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Very unhappy with my experience at 1117 E Ogden, Naperville,IL. I was in last week and tires were ordered for my Acura. Prices were explained in detail, including the extended warranty. I declined the warranty and the itemized final cost was explained and approved. Today the tires were installed. When I was called to the desk to pay, the salesman, Jose, told me to slide my credit card through. I... Read more

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