Discount Tire
Reviews and Complaints
Midland MI Discount Tire store worker locked me out!
Very poor customer service
Discount tire
Discount Tire Does Not Honor Mileage Warranty
1.- Manager on duty on store TXH 36 Mr Miles was discourteous in manner and action, offensive, sudden and unpleasant.
2.- My tires worn out in less than two years and less than 30,000 miles.
Discount Tire refused to honor the 60,000 miles mileage warranty on my set of tires I bought little less than 2 years ago.
They state these tires do not have mileage warranty but Discount Tire Web Pages show 60,000 miles warranty for my current tires(Fisk Classic 185/65R-14)here in Texas...Yes it is crazy: they offer different mileage warranty for the same tire, for example here in Texas they offer 60,000 miles mileage warranty but in Georgia they offer 50,000 miles mileage warranty for the exact same tire.
I use to trust in Discount Tire but not anymore: they suggested me to buy these "Fisk" tires with 60,000 miles warranty for my brand new car and these are the worse tires I ever had and on top of it Discount Tire don't honor their warranty.
Discount Tire Snuck in an Extra Payment
Shady Shady Shady
Went to the store in Bloomington MN. Got new tires put on.
I go to leave the store and notice a big puddle under my truck. Hmmm. I go to drive away and NO BRAKES!! Left front line is leaking real bad...
I go get the guy and all he kept saying is she's pretty rusty. Say dude it was fine when I came here. No puddle under where I parked it. But AFTER the job there is ALL of my brake fluid on the ground under my truck.
Upon looking closer you could see where a pliers had been applied to the line.......
Pretty *** SHADY!!!
Go for tires and they break things... Won't ever be going there again!
No new tires
Discount Tires
Don't waste your coin on them!
Defective tires
Bait and switch
I went to Discount Tires in Lake Havasu AZ and to my surprise the store came through with flying colors. The staff was polite and helpful,everything I was promised came to pass.They were not able to sell me the tires I had ordered but they offered me a more exspensive tire at the same price. The tires are great,Im very satisfied,my apologies.I will recomend this store to ANYONE in the future
Discount Tire has New Discovery of Stupidity
New tires in Feb went to DT for fix told to buy NEW tires
Brenham, Texas Discount Tire Store
Incompetent at best. Move over "used car salesmen" the Brenham, Texas Discount Tire store salesmen are about to take your reputation away from you.
These guys are the new *** men of the tire business. Not all Discount Tire stores are run like the one in Brenham, Texas. Their "sales" model really preys on people's fears and ignorance about tires. What they tell you they can do becomes your fault, because they won't deliver on what they tell you.
Do yourself a favor drive the extra distance to Bastrop, College Station, Houston or even Austin and deal with those Discount Tire stores. There is a difference between the stores.
Discount tire damaged my alloy wheel
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:cry :cry :cry :cry :cry :cry :cry :cry :cry
PS. I happen to like the service you get from the guys in the shop at Discount!
They aim to please. However, the upfront service could use cable TV or vending machines. They are under manned in their department and the waiting area is bunk.
Go to Midas and wait for service, it's quite enjoyable, comfortable and congenial. :x
:I think they both have a good point. However, I happen to know that statistically, one angry customer may lose you 100 customers, whereas, one satisfied customer may gain you 10.
This is according to an analysis conducted by the Auto Value (parts) chain based in Houston, TX. No, I do not work there. I am retired.
The employee should by all means be a traction expert, so he should have that to his advantage getting home a little late.
If not get out of the TRACTION BUSINESS!
If it were me as the employee, I would have served the customer and soaked him. However, one has to question the state of mind the customer would have been in on his way home and how any extraordinary emotions (good or bad) might have affected his driving - seeing that a safe drive home was obviously his primary concern.
Dont expect service at closing time! When its closing time,...its closing time. Why did you wait so late??!!!
Great comments,... are you both employed by DT?
Did you read all of my note or just parts?
1-They were open when I arrived.
2-The door was locked while I walked toward it and the person locking it looked right at me.
3-This was the first snow of the year and I had been planning ahead. I had a pocket full of money and was ready to purchase tires that night.
Try owning your own business sometime. See how it pays off locking your door as customers are walking to the door. See if it pays off selling less when the market is finally perfect for sales.
If DT is such a great place to work, don't you think the employees got the best tires at a great discount and would love a little overtime?
With your collective attitudes,... I hope you don't have anything to do with customer support. You wouldn't have many customers,... more than one time!
Next time don't wait till closing time to head up to the store to purchase tires. Plan ahead and leave earlier next time.
Plus think about the employees who have to stay late to put tires on your car because you showed up at the last minute.
You then force them to drive home in unsafe conditions which obviously by your post your selfish *** doesn't care. You deserved to be locked out for waiting till after they close to show up.
If it was snowing that bad maybe they didnt see you. As far as staying open all night to accomodate the people who wait until the last minute to buy snow tires is crazy, they have wives and children at home that would love to see them.If you know winter is coming or the weather man says there is a chance of snowstorms this week, that should be an indication to buy tires.
Your lack of planning does not justify an emergency on other peoples part. To say you wont buy tires from them because they closed at there normal time is rediculous.
Why dont you talk to the store manager and see what he can tell you instead of blaming them for your misfortune. Discount Tire is one of the only companies that I have seen stay open after hours to help people out.