Anonymous
map-marker Kalamazoo, Michigan

Discount Tire-Talking *** behind my back!

I have been a customer for over six years and I have never paid more than $25 a tire becuase of my life time warranty. Today, I was told I had to pay almost $180 for two new tires and that one my tires was 5 years old and no longer covered under the warranty. I have had all of my tires replaced at least every 2 years or less. While I was outside getting my paperwork from my car, my girlfriend was sitting in the wating area and she could hear the guys talking *** about me. The guy I was dealing with, Jason I think was his name, did not explain to me about what was covered under my warranty and neither did the manager. I ended up leaving and going to Belle Tire and saved $40.00.
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6 comments
john Jig

the guy who needed his rim repair just so you know mavis can only bead seal wheels if they were charging u 60 dollars that must have been for them to sens it to a place to cut the corossion or chrome peeling off the rim so for mavis to replace a tire pressure monitor kit and remove and install your tire and then balance and put it on the car. the kit is like 8-10 dollars alone so for him to charge you an extra 12 dollars inst mount balance and labor.

u are just a cheap person. i bet u whatever shop did it for free at. it will leak , if not done properly i know this i used to fix rims good luck.

and i know that manager ive refered many people to him and nothing but the best services discounted lower then anywhere else. he is honest.

Guest

that woudnt happen to be jason minori from the franklin square store on hempstead tpke?

i went there the other to get my tire checked cuz of a leak. i was told that my TPMS sensor was corroded and thats why it was leaking. so i took my tire and wheel to a REAL tire shop and all it took was a little grinding and it was good to go and the guy didnt even charge me for ANYTHING. this guy jason wanted me to get the wheel "repaired" and it was going to cost me $60 plus $20 for a TPMS kit.

whoever hired this guy must have his head up his butt. he doesnt even realize that he talks so loud that i could hear every word he was saying through the glass and all hes about is ripping people off. i heard it out of his own mouth. i hope the people at mavis do something about this guy. sooner or later hes going to get confronted by an angry customer or worker cuz, he treats them just as bad as the customers.

stay away from this store

Guest

the customer is a dumb piece of *** in my opinion...

Guest

Just because you have warranties for road hazard and defects doesnt mean wear to u *** *** ***!

Guest

you are an *** sir

Guest

Flip your receipt and look at what it says about your warranty it'll answer all your questions...it's a business not a charity for free tires

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ZoneIII M
map-marker Chicago, Illinois

Beware of Discount Tire

Discount Tires has competitive prices but I will not buy tires from them again. There's three reasons for that: First, and least important, the salesman automatically tacked on road hazard insurance with my last set of tires even though I didn't ask for it. It's generally not a wise decision to buy road hazard insurance because, like most unnecessary insurance, it's a bad bet. After all, Discount Tires sells it because they know it will pay for them, not you. You can replace a tire with a brand new one for the cost of the road hazard insurance and how many times have you even had a tire totally fail? The kid (probably about 20) who tacked on the insurance without my permission then lectured me on how roads are so much worse theses days! I'm 61 and I know how the roads were in the past; he doesn't. He had a lot of nerve, IMO, adding on that insurance without even asking me if I wanted it. Of course, I had him remove the insurance from my bill but he tried to give me a hard time about that.

The second reason I won't buy from Discount Tires actually makes me angry with them. As you may know, aluminum rims can develop leaks where the rim meets the tire bead. This is very common and it is easily fixed. But it's apparently the policy of Discount Tires to deny that bead sealant even exists and, at the first sign of leakage, they tell customers that they should buy a whole new set of wheels from them. Any honest tire business will fix the leak easily. I did an Internet search and found that Discount Tires tells this same lie to many customers. As I said, it appears to be their policy and it is a clear rip-off.

Lastly, on several occasions when I have had DT rotate and balance my tires, they over-tightened the lug nuts so much that I could not loosen them even using a breaker bar with a two foot pipe added that I jumped with my 260 pounds of weight. In both cases, I actually had to have a tow truck take the car into a shop to remove the wheel. In one case, my wife was stranded for quite a while. She knows how to change a tire but the lug nuts were as if they were welded on. The shop that finally got them off said they had never sen anything like before. I'm just glad my rotors or wheels weren't warped.

Also, when I have DT rotate and re-balance the tires, I check the tire pressure myself. The tire pressures they set have been off every single time. And it's not that my gauge reads slightly different. I work on cars and I have professional gauge. DT's pressures are not only off, but they vary widely from tire to tire. So be sure to re-check the pressures if you go to DT.

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3 comments
Guest

The tire certificates are based on the tires you buy. Here in Texas the average very costs about 25-30 for free replacement.

But considering the tires cost about 175-290 its not really cheaper to buy a new tire instead of the warranty. And maybe the same corrosion that was eating your wheels was causing your lugs to seize.

We have many safe gaurds in place to ensure lugs don't get over tightened and cause a wheel off. I'm sorry you didn't have a good experience, but people do make mistakes.

Guest

I have a couple of comments to add, as an employee of Discount Tire Co. of 8+ years now.

I totally understand that things don't always go as planned and it can be frustrating, but I'd like to apologize in advance if you have explained your troubles before with an employee and they did not help you understand the reasoning behind what we do, so that you had to leave unhappy.

First, the Road Hazard coverage. It isn't right for anyone to sneak something in extra like that without explaining it. I do believe that it is beneficial to the customer, but I wouldn't force anyone to buy it. Of course I'll share why I think so to the customer first, but I'm not going to force you to pay for anything you don't want to. The reason why its such a great deal, is that especially with the more expensive tires, its going to cost a lot less to pay an extra 11-15 per tire for this coverage than to buy a new tire down the road. Basically if your tire blows out or they can't fix it or whatever, its replaced FREE. Great deal, I would say. I've replaced 3 tires of mine under the warranty and yes, they strongly suggest employees buy the warranty and we do. Our store on average replaces over 100 tires a month for free under this warranty. At least in my state of Michigan, there is always so much construction going on that people are always running stuff over, and some people have told me they have been more than happy to come in and get a free tire just by paying that few extra dollars to begin with. But as I said, its OPTIONAL.

I totally understand the aluminum rim story. Being in Michigan, with the salt they use on the roads, it corrodes the heck outta aluminum rims. The reason we recommend new is because "sealing" the rims doesn't really prevent them from leaking. Steel rims can be temporarily sealed with a sticky paste type stuff that we use, however using it on the aluminum rims causes them to leak faster because for whatever reason, the sealant is not made to be used on aluminum. It causes the tire to leak way faster...I really can not tell you why the sealer does that. We can however temporarily try to grind down the rough surface on aluminum wheels, however this is taking that protecitve coat off from the surface of the wheel that it came with from the factory - the corrosion comes back even faster, and in many cases if its bad enough leaves pits in the wheel. We have nothing to fill those pits in so if we've cleaned it and it's still leaking...its gonnna keep leaking.

Third, it can be frustrating when you can't get your lugnuts off from your car. However, we use special tools to torque the lugnuts to the exact manufacturer specifications. Our tools are calibrated daily and our guns we use have torque limiters that limit the tightness of the lugnuts before we do our final torque with the torque wrench. Our air pressure in our air lines is quite high, however we have regulators at every outlet so that the maximum amount of air getting to the tool itself is limited and those are also checked daily.

As for the air pressure, well I would hope you don't have a leak and I would also hope that the stores you visit didn't forget to check your air pressure. It shouldn't be off at all...we use an auto inflate system to automatically set your air pressure to an exact specification. The auto flate system calibrates itself every time we use it so it is more exact than even the newer cars which contain air sensors. The margin of error on that device is +/- 1psi so there shouldn't really be that much of a difference between your tires.

As always, I suppose there could be some errors made, after all everyone is human, however, with the many checks we have in place to keep you safe you can be assured you are dealing with a trusted expert in the tire and wheel field.

Fawners

They DO NOT offer road side assistance!

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Anonymous
map-marker Mount Laurel, New Jersey

Discount Tire ruined my wheels, didn't even apologized.

Yesterday I went to Discount Tire in Maplewood, MN on White Bear Ave to get my tire checked because it kept leaking air. I specifically told them to tell me what they problem was once they found out because the tire is still under warranty.

I never signed any service contract and they fixed the tire without my consent. When the wheel came back out, there were two long scratches and two indents on my $800 rim. I know with 100% certainty that there was no scars on the rim before it went in. My husband pointed out the scratches right away and right away the customer rep denied causing the damages even though he was not the technician who worked on my wheel.

My husband was furious and asked them to dismount the tire again so he can see how it was done, the customer rep agreed to dismount the tire again. He claims to have 10+ years experience yet he asked someone else to dismount the tire. When they dismounted it again, my husband noticed a big rip on the tire where it touches the rim. With both the technician and the rep there, they didn't even catch the tear in my tire till my husband pointed it out.

They denied the damages right away again. Very rude and horrible service. I will never use them ever again and I will do everything in my power to spread the word. They never apologized or offer to replace anything or give me a new tire or rim for a discount.

I walked out of there with a tire with a huge rip and a rim with scratches and dents unmounted because I refuse to let them touch them again.

They are the first people to handle my wheel since I bought it. There is no doubt about who cause the damage.

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Ida Yjh
map-marker Valencia, California

Discount Tire Center Pissed

I saw there Ad buy 2 and get 2 and i went there. they told in order to get this deal i need to by installation package (seems they have added few dollar into all the items).so its end up paying 4 tire $. I agreed and pay the money. since there is not stock they asked me to come back. i agree this too..i left the car for installation and come back. noticed the they installed the cheaper/low grade tire and not which i have ordered. the store manager start saying that its batter than what i have order. but I know the tire they installed i can by 4o to 50 $ less outside and they generated the invoice same price i have paid.
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1 comment
Guest

discount tire company and discount tire centers are two different companies. DTC in your area is America's tire company!

Anonymous
map-marker Charlotte, North Carolina

Discount tire sales tactics deceptive

Discount Tires, Salisbury NC.

Went in for tires. They quoted me nice price, went in it was $120 more after all "add ons". Got home checked bill, and saw $56 for 4 replacement certificates. Was never explained this chg at the point of sales, kind of "slid" in in on me. Its akin to additional warranty when buying a frig or stove. Always good for retailer, not good for customer.

They took the chg off my bill and refunded or else I would have had Visa company on them.

To me is is deception and I will prob not use them again. Can't believe they'd do this and just opened two months ago in our city. They are going to get a bad reputation.

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3 comments
Guest

Charged me $23 each for replacement warranty for 4 tires in Reno. Didn't tell me about the cost before hand.

They just led me to believe that it was a free service and then slid the bill in the envelope real fast. Scammers.

Guest

I just got home from the Salisbury Discount Tire and have to say, I HAD A GREAT EXPERIENCE! All of the staff were professional, helpful, and informative.

Guess I asked questions and yes they tried to sell me the additional protection, but I declined, no big deal.

Pays to ask questions and not condemn the staff for selling! :) :)

Guest

It's your fault not theirs.. No one stole your card your the one who swiped the card and signed..Next time check the bill first

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fezzaid E
map-marker Washington, District Of Columbia

Discount Tires

On 10/25/10 I purchased two 215/65/16 Yokohama tires from Discount tires company. I had them mounted on my car on 11/05/10. Two days later, one of the tires blew out on highway. I lost control of the car and I was fortunate I did not hit anyone nor I damager my car. I replaced it with the spare and took it my Toyota dealer the next day. I called Discount Tire office and I was told to take to an authorized Yokohama dealer. If they prove that the tire blew out without any cause from the road, the Yokohama Company will replace at no charge. The Toyota dealer found nothing from the road that caused the blow out. Yokohama would not replace it. I was fortunate that my extended warrantee on my car covered $100 and I paid $40 out of my pocket. Last year I bought 2 similar tires from Discount tire Co. This year I went back to them I purchased two more. I will never buy any tire or do business with them again. I will make sure that my community members of over 13 thousands will do business with Discount Tire and get ripped off. I was lucky I was not hurt or killed when I lost control of my car because of a tire that I bought from Discount tire. They do not stand behind their product even when it is defected.
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5 comments
Marie Kkb

Allen states to have consumer affairs office at Yokohama contacted. Yokohama has a bad reputation for not honoring warranties and the consumer affairs office will give you the run around and a bunch of lip service. You really need to report them to the National Traffic Safety organization, consumeraffairs.com and the BBB.

Marie Kkb

It may not be the where you purchased the tires, but the fat that they are Yokohama tires. Yokohama has had at least 5 recalls on tires in the past, there are several complaints about Yokohama tires all over the web with regards to them not lasting for very long, uneven tread wear even when you align and balance properly and loud road noise.

Yokohama refuses to honor warranties and they only have a C+ rating at the Los Angeles Better Business Bureau where they are located.

If I were you, I would avoid Yokohama tires at all cost. You can report their tires to the National Traffic Safety Organization and also to the BBB in Southern Ca.

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Guest

Discount Tire sells the tires but they aren't sitting back there making time. If the tire blew out after you bought it and it was a bad tire, then it was a bad tire.

They are just the people selling the tire. Yokohama tires are very well known and I currently have a set on my car. If you were unhappy then they normally would have taken care of you though, so i can't explain that.

If you would like, I would get in contact with the consumer affairs office which is the 800 number on the back of the envelope your invoice came in. They will help get you taken care of.

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Anonymous
map-marker Warsaw, Indiana

Lied repeatedly about tire availability

I called Discount Tires 2 weeks ago looking for Continental Tires. I was told they could order the tires and I needed to come into the store to make a deposit. They refused to take a deposit over the phone. After standing in line for over an hour, I asked if they could really get the tires. The salesman showed me online how other nearby stores had tires and getting them to my local store wouldn't be a problem. I made the deposit and scheduled an installation appointment. I called the night before the appointment to check whether or not the tires had arrived. The person who answered the phone said they would call me back after they checked in the back. Three calls later the "manager" Bob Miller finally called me back and said they didn't have the tires and encouraged me to come in and they would give me a "deal" on different tires. When pressed he said they could get the tires by Tuesday this was on Friday. I said I was willing to wait. Today another "manager" called and said he was calling other stores today and no one would release their tires. When asked why they waited 10 days to call about tires that were to be installed tomorrow, he said he had no answer and wouldn't lie to me. I said he was the only person I had talked to there who hadn't lied. He also wouldn't refund my deposit. He said he couldn't but corporate would from Phoenix or somewhere, he didn't know where but I should get it by the end of the week. I won't hold my breath. I will never go to Discount Tires again and I am telling everyone far and wide to avoid this unethical business. We have had two major snowstorms while I have been waiting for them to locate the tires.
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3 comments
Guest

Really doubt you waited in line for an hour. I've never been to any tire store that had lines as long as Black Friday at Walmart

Guest

There was not a discount tire store in warsaw at that date. Check yourself before you blast a company.

Guest

wow that bad

you should go to my tire guy

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david M Nep
map-marker Mesa, Arizona

Discount Tire destroyed our car!

We are an average hard working American family. We take responsibility for ourselves and never complain, take a stand or see ourselves as victims, until now!

I went to the Discount Tire store located at 1230 South Milton Road, Flagstaff, Arizona. November 9th, 2009 to have the tires rotated on our 2005 Kia Sorrento. I clearly informed the salesperson that the vehicle was 4-wheel drive and with the possibility of winter storms in the forecast "I want to ensure that my wife had safe transportation while I was out town on business".

The manager, "Kurt" informed me that he would not rotate the tires and instead wanted me to purchase new tires right then. I informed him that was not possible today and I was leaving on a business trip.

The front tires did have an uneven wear pattern and needed to be rotated. There was still plenty of tread on the tires and would have been fine on the rear of the car until after the first of the year and we were past the holidays. The rear tires had plenty of tread and looked almost new. The set of four were replaced in 2007 and I was driving less then 20 miles a day during this time frame.

Kurt insisted that this was unsafe and offered to install a pair of loaner tires to get us through until we could replace the tires. His offer seemed reasonable and I trusted his "professional opinion".

After about a 45 minute wait one of the young men announced that my car was ready. He thanked me and said the documents were in the glove box.

On December 7th, 2009 during a storm my wife called me and said she was having problems on the icy roads while in four-wheel drive. This was the beginning of a serious winter storm and the roads were pretty bad.

After about 16 miles of driving down state route 89a in snow and ice the car was smoking and shuttering. My wife pulled over and called me. I told her to call roadside assistance have it towed where we could have it looked at.

Upon inspection by the Kia dealership they determined that entire driveline of the car was destroyed and the tires were the blame. The service manager said, "you need to go after the person that put those tires on your car!" In reviewing the documents from the tire swap on November 9th it was clear and known to them, they put a taller pair of tires on front of the car than what was installed on the rear of the car.

Here is what Discount determined in their "investigation":

Dear Ms. XXXXXX:

A review of the above referenced claim has been completed. According to a statement taken by the tow truck driver that transported your vehicle to Oxendale Kia you drove your vehicle in 4_wheel drive for over 30 miles on flat freeway. When the tires were installed as a temporary replacement in November 2009 it was not brought to the salespersons attention that your vehicle was a 4_wheel drive vehicle. Had your vehicle not been placed in 4-wheel drive the temporary tires would have performed without causing damage. Based on this information, Discount Tire will not be issuing any voluntary payments to indemnify you at this time.

If you have any additional information that you think may be relevant in our liability investigation, please submit it to my attention for. In the absence of any new information, our file will remain closed. Please be advised that the statute of limitations for property damage claims in the state of Arizona is 2 years from the date of loss.

Sincerely,

Claims Mgmt Dept.

Discount Tire Company

I have removed the name and phone number here in all fairness. Now, the statements in this denial letter are totally false. The tow truck driver that delivered the car to the Dealership claims to have never made such a statement.

It was 16 miles until the vehicle failed on an icy, snowy canyon road. the Kia dealerships service department agrees with the owners' manual (with the correct tires installed) even if this were driven on a Flat freeway it would not cause any damage to the driveline.

Obviously the person who wrote this letter has never been to Northern Arizona, for there is nothing "Flat" about where we live or the drive to my wife's office which is not via a freeway.

I was clear with Kurt that this was a 4x4 vehicle and to add insult to injury, they have put tires on this car recently and all the information about our car in their system.

We are a simple, happy, working class family. We trusted the "˜experts' at Discount Tire with our needs. As a result, our vehicle is sitting at the Kia dealership with $12,000 damage and we are still making the monthly payments on it. We have 2-car loans out- we simply can't qualify for another vehicle loan.

Bottom line; we are stuck paying for a mistake made by Discount Tire.

I paid for a one-hour consultation with an attorney. He informed us that we would have to foot the entire bill to take this to court and could not be reimbursed for our expenses since nobody was physically injured. I am grateful my wife or some else on the road was not injured. I would not trade the welfare of others in order to force Discount tire to do the right thing and repair our Sorrento that their mistake and negligence damaged.

Do not purchase tires from any of their stores. Clearly they are not just incompetent, they are sorry people of poor character with no morals and don't care who they hurt!

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15 comments
Guest

So let me get this straight. You took your car to discount tire to make sure your "wife was safe", yet when they told you that you needed new tires, you argued that you didn't.

They then took pity on you and offered you a loaner set of tires, out of likely genuine concern.

You then try to turn around and sue them! Wow, just wow!

Guest

MOST PEOPLE DONT KNOW ANYTHING ABOUT CARS. THATS WHY THEY GO TO THE EXPERTS.

IF THE PEOPLE WORKING ON THE CAR DONT KNOW ITS NOT OK TO PUT A LARGER TIRE ON THE FRONT ALXE OF A 4WD VAN. THEY SHOULD NOT BE WORKING THERE.

Guest

your the *** ***... he told you that you needed 4 new tires you said no... so shut the *** up people are so dumb and obv he put a temporary fix on there not something to dive forever on

Guest

maybe you, as a consumer , a person buying tires, should research information about what tires and things of that nature suits your vehicles needs. you are going to purchase something, tires can be costly, why do you not research and get information on what your going to buy before buying it?

Guest

Thank you all for your comments and insights. I no longer trust anyone, their work or opinions and now always verify the details to the greatest extent that I can. Discount Tire paid our local Kia dealer to repair our vehicle and frankly that's all that was expected.

Guest

I had a similar experience with Discount Tire. We could only afford 2 tires at the time, and they put the new tires on the front axle, which is CONTRAINDICATED in every instance, they even have laminated cards and/or videos at their office now that inform customers that new tires go in rear.

In my case, we were not informed. The vehicle had a fishtail accident shortly thereafter. Nobody could or would explain why they installed the 2 tires contrary to their experience and policy. My answer to this is in your spare time make a sign and picket their stinking storefront and warn the world about their incompetence.

I plan to.

Oh yeah. I do.

Guest

Did the Kia even cost $12,000 to begin with? I have used DTC for more than 20 years and they are GREAT!!

Guest

You never should have used the 4x4 and you would have been ok im sure they told you not to use it. Everybody knows if you dont have 4 matching tires dont use 4x4 or you shouldnt drive!!!!

Guest

no as another trusted expert from dtc apprentice tech, new tires should always be placed on the rear for traction purposes, replacing 4 new tires is always the best solution but when this can't be done the next best thing is to replace the two rears, or replace fronts and rotate the rears, and also had you just checked your tire size before you left you could have avoided this whole cluster mess

Guest

Joe tire's comment is wrong. in the event tires are needed, and only TWO tires can be purchased, they should go on the BACK, regardless front-wheel-drive or rear-wheel drive...in your driver's manual, it states, "in the event of a skid, point your front tires in the direction the REAR tires are skidding"!!

properly interpreted, this means you will probably lose traction in the rear BEFORE you lose traction in the front, hence better tires are needed in the rear for improved traction. more weight (from engine/transmission) in the front end also gives the fronts MORE traction than the rears. As a master tech for over 22 yrs, I have to note every invoice when it is insisted that new tires go on the front to cover my behind legally. I do NOT take responsibilty for vehicular wrecks from traction failure when proper tire service procedures are disregarded by my customers.

Had this customer's concern brought to my shop, there would have been NO driveline failure since we do NOT install tires that do NOT match the EXACT size coming off.

Being Master techs, we look for things like that so in the event of a failure, we are held faultless in compliance with tire service standards. While there is NO shop perfect, we stay in compliance with industry standards to eliminate liabilities that stem from improper service procedures AND improper tire sales.

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Anonymous
map-marker Mount Laurel, New Jersey

They screwed me & took my money "those bastards"

never have i had so much trouble from an auto service center as i have had with johnny myers discount tires & service center in FT MYERS FL. they made expensive repairs that did not fix problems then made inexpensive repairs that did fix the problems partially. J M D T & SC has been reported to several state agencies as well as internet complaint sites. im very disappointed in J M D T & SC . took place OCT 2010 **** GMC sierra pick up truck . a youth minister does not translate to good michanic ,does it????? still sleeping good presdent john Bradfeild ????
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discount t
map-marker Elmhurst, Illinois

Discount Tires is a bait and switch operation!

I called the local Discount Tire store to get a quote on four replacement tires. They quoted me General Tire 205/65/R15 for $60 each.

A pretty good deal. What they put on the car was Barum tires, a cheapo tire made in the Cech Republic. I didn't notice the sales receipt I signed was for Barum tires. I guess its my fault for not being vigilant, but I'll never recommend Discount tires to anyone ever!

This was the Elgin IL store, the salesman's name was Brian.

Beware of this shop, they're crooks! Never again will I buy from them!

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Loss:
$324
7 comments
Guest

barum tires are made by general tire. so sounds like a general tire to me. :eek

Guest

so you wanted a *** tire and you got a *** tire i dont see the problem

Guest

Issue has been resolved, thank you

Guest

Hi Dave,I saw and read your complaint about getting the wrong tires on your vehicle. If you would like to contact us, we will do our best to remedy the situation to your satisfaction. Please email us at your convenience at website.feedback@***.com or give us a call directly at 480.606.6000Thanks, DT Customer Care

Guest

hmmm...Could it have been a mistake or miscommunication? I'd imagine if every customer had this problem the company would not be in business, weird concept, huh?

Guest

Tim, you obviously didn't read my post or you work for Discount Tire.

They quoted me General Tire and put on Barum tires instead. I called their regional office and got nothing but run around. Discount Tire will never get my business again.

How foolish they are to make a fast buck of me and loose my business for life!

Guest

You payed for cheap tires and got cheap tires... and your complaining cause your cheap?

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Anonymous
map-marker Bend, Oregon

Discount Tire ---only savings are initial purchase

If you just want to buy tires and never have to worry about getting service, then these guys are great! But if you want your 5000 mile rotation or anything else in the way of after the ourchase service, be prepared for 2 hour waits ALWAYS. I also have to go back twice every time to get the balancing right. Never right the first time. (?) If you don't buy the super replacement warranty ($$$), don't expect ANY coverage or support for the tires you buy. My brother runs a Tire Factory Shop and offers incredible service for his customers, as does Les Schwab and Costco.
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2 comments
Guest

Allen, You can't even spell DEFINITELY right. Of course you work at this place. Nobody with an education would get hired.

Guest

Being that long of a wait would indicate they are a pretty busy store. As an employee I can assure you we are definately not sitting around just chilling.

There is a faster way to get service however.

You can call and make an appointment or go online to their website and set one up. In most cases you will be out the door in less than 45 minutes.

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Wow t
map-marker Pincher Creek, Alberta

Discount tires.com

If you are international shipper, prepare for the longest wait of your life. Customs is a joke and couriers companies are a nightmare to deal with. Discount Tire.com neglected to tell me of the problems they have with international shipping. IE Canada. My tires have been sitting in Oregon the last three weeks because of the disorganization between the discount tires .com and getting them to me. Dont order because you will have nothing but a headache on your hands if you are from Canada. Thought I would save a few hundred bucks but now I know better. I will drive down and get my tires my self.That way I know things are getting done the way they should and not *** I DO NOT RECOMMEND THIS COMPANY!!!!!!!
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larry s Syy
map-marker Muskegon, Michigan

Fired after twenty years on the job

discount tire fired my son- in -law after twenty years of dedicated service as a manager at discount tires in royal oak, michigan, over a disputed $60.00 dollars discrepency and a $200.00 customer scam. my son in law is a honest hard working family man and has dedicated himself to discount tire and it's customers for twenty years. discount tire has branded him a thief and ruined his life. he has no other skills he has done this job ever since high school. it's not fair. he should be given another chance to redeeem his good name.
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Loss:
$260
3 comments
Guest

Discount is a cut throat company..even though they hide behind there smiles. They only promote the guys that go out n drink or are on company softball team and leave the honest family oriented hard workers behind. Plain sad.

Fawners

Sounds like he is better off!! :grin

Guest

Cant he speak for himself after 20 years daddy-in-law???? :x :x :x :x

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Amrita Ngt
map-marker Houston, Texas

Discount Tire robbed my wife.

Six months ago took my wifes RX330 into the Discount tire on 2920 in Houston TX and had a tire changes out $150.19...very pleased with job. My wife takes the car in last week to have the rest of the tires done and comes home with a price of $200 per tire plus they add on a certificate for free replacement for another $37.75 per tire without asking her.

I go in and get teh free replacement backed out but they refuse to do anything about the price. Lexus price was only $14 more...so much for a bargain.

They took advantage of someone who did not understand what was happening.

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5 comments
Guest

should of told her what tires exactly you wanted. really your fault for bringing her over there, especially if she doesnt know anything about tires.

you can go online, check prices and pick out a tire in a few minutes.

at those prices, it was probaly a michelin and those are the best tires you can put on a car and if u can afford, if any one can. go with those.

Guest

sdallas happy it worked for you..what would happen if there was could not get to a discount tire store I'm stuck..anyway I did not like the way they just stuck it on the bill without even asking.

Guest

I bought the certificates on my tires and it has already paid for itself. If you have the certificate and something happens, they really take care of you.

Guest

You mentioned you bought the tire 6 months ago...it very easily could cost $50 dollars more now than it did before. Tire prices change as fast as gas prices do...and most manufacturers have raised prices dramatically this summer so I'm not surprised it costs more now.

Guest

This their way. Sell the certificate or else. I hate retailers that the extra warranties.

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Anonymous
map-marker San Luis Obispo, California

"discount" indeed

I went in to America's tire (same company as discount tire) to get a price quote on a set of XXR wheels and some tires. I asked the sales rep if they carried XXR's,and he replied that they did. I'd already priced out on internet about what my cost would be, with a rough estimate for labor. The wheels I was looking at were $89 each, shipped, from the site I was looking at. The rep told me that I'd be looking at over $1200. Now, that's a fair price for some wheels and tires. But I was looking at wheels that were $89 each on the internet, and tires that were about the same. What I was expecting was $720 parts, $60 tax, and $80-100 labor.(I know how much work it is to mount and balance tires: not much. With a 15 year old turntable, I can mount a wheel at work in under three minutes, and balance it in about ten. I just didn't want to use beat-on weights). Either that's one *** of a markup, or they really think that they deserve the same labor rate as a full-fledged mechanic.
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5 comments
Guest

Our local DT does not charge labor if you purchase wheels or tires through them. But they will try and rip you off with the road hazard I sent my wife in to have the repair a tire and they said it should be replaced and they quoted her the full price for a tire without prorating or honoring the road hazard.

I called and spoke the manager and he said the tire meet the road hazard warrantee and they refunded the full amount of the tire.

Those guys' try and take advantage of women and do! Beware don't send your wives to Discount Tire they will rip them off.

Guest

You forgot to add shipping and handling Dumb *** no internet site is going to ship all that weight for free

Guest

lol you're a jack-***, we can strip and mount tires in under 1min and balance in 10 seconds. We finish with your ENTIRE vehicle in less than 15 minutes after brushing your hubs, dismounting, mounting and balancing.

That 15 minutes includes coming to talk to your *** *** about the piece of *** after market tires you were going to buy on the internet, vs.

the fantastic tires we give you for yes a little mark-up but lifetime warrantees to replace those tires for *** FREE and free balance and rotation for life if you continue to be a customer with us, it's a little more than your internet scam tires, but you get QUALITY SERVICE ***. You ever heard the phrase, "you get what you pay for" that's what we like to think you are getting when you buy from us.

Guest

Internet wholesale price on wheels and tires is always cheaper than retail, ***. Look at it this way, even in your quote, 720 for wheels and tires+ 100 for labor + 80 for road hazard warranty + 80 for tax = 980.

They quoted you around 1200. You are buying 8 different items.

120*-*** = $220 price difference. $220 divided by 8 items = $27.5 mark up per item, pretty typical my friend.

Guest

You are an ***, 13 min,turntable,$80.00-$100.00 labor, not much, Why dont you do the tires for the company you work for? If you are so god damb good at tires?

It takes a repetitive knowledgeable competent person to mount tires and care about it. Beat on weights,How bout we beat on you for not knowing what the *** you are talking about If you are looking for a discount than thats what you will get.Why and the *** do you think that you can get labor for nothing,The tire business is hard work and very rewarding, try treating someone with respect if you want a good deal, no matter what you are buying, 1 cent to 325,000.00 it will get you a long way.

If you know how much work it is than why dont you order the product and do it at work by yourself, dot forget to torque your wheels at manufacture specifications when your wheel falls off because you are incompetnent do get mad at anyone but yourself. have a good day.

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