Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money
1 comment

Took my car in to get new tires. At first thought it was fast and a lot cheaper than other places.

A day later my car is shaking bad. Not the steering wheel, but my butt! I call and tell them the back tires are bad...I take it in there they said they replaced them again. A week later my butt is still vibrating.

My husband takes it in there. They tell him there is nothing wrong with the tires. So I go down there on my lunch break and demand the manager go on a ride with me. He tries to get in the back and I told him "you butt is going to go right up front with me!" We go on a ride and I explained to him I grew up with mechanics and I know that if the steering wheel is shaking it's the front tires.

He says yes ma'me. So I asked him already knowing the answer...sooo if my butt is shaking where is the problem? He then says "your back tires." So I then said how do you tell me and my husband that the tires are fine? I said if I wreck because of faulty tires and me or my family get hurt YOU AND YOUR BUSINESS ARE DONE!

He then tells his smart *** crew to change the tires for the 3rd time. We stood there and watched. The crew tried to take the tire to the back and I said no you're going to leave the old tire right here with me. I made them go get another tire and watched them put it on.

I am not falling for the let me go clean this tire off in the machine mark it like it's new and put it back on. Let me just say this. I WILL NEVER USE DISCOUNT TIRE AGAIN! My back tires were never right.

Instead of shaking they roared so loud. They fell before a year was up even.

The wires were sticking out of the tire. Shame on you and your shotty service!!!!

Review about: Discount Tire Tire Replacement.

Reason of review: Damaged or defective.

Monetary Loss: $600.

Preferred solution: Full refund.

I didn't like: Uneducated, Unreliable, Poor customer service, Poor quality products.

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Cords showing after a year? Suppose the tires worn down unevenly on their own. Sounds like you grew up with the wrong mechanic friends.

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