It would be wonderful if they would tell you upfront what a busy day meant. I purchased a set of tires and was told they would text me.
I thought great I will go do my grocery shopping and come back. What he did not tell me it was over a 4 hour wait before they got to my car. I arrived at 1:40 pm and finally at 6pm I was on my way home to feed my 90 year old friend who was counting on me to be there, feed the animals and bring my warm groceries inside. So, I have been reviewing a lot of complaints about time.
So why not just be honest and let people know at least an estimate of how ling it will take so we can get things done instead of wasting time sitting in your waiting room?
Wake up Discount Tire and do something about this. Your not only making it hard on the customer but your employees are caught in the brunt of your policies.