I came into a location to have my summer wheels/tired put on.Lucas Rosten, Senior assistant manager, informed me that since one of the tires has wear, he had to replace all 4 as this was Subaru's policy, and Discount Tire's policy was to abide by all Manufacturer policies.
It was quite obvious that Lucas was attempting to lie to make a sale. When I requested to see the policy in writing he got very upset, yelling, rude and told me I was no longer welcome there. I asked for his card and he questioned me as to why I wanted it, in fact one of the tire techs overheard and offered to give me his instead. I called Subaru after I was kicked out of Discount Tire for calling our Lucas on his very transparent attempt at strong arming his way into a sale.
Subaru, predictably, told me they had no such policy.
I fully intend to follow up with Subaru as to the malicious misrepresentation of their policies by a unaffiliated third party to for their own financial gain.
More Review Details
- Product or service
- Tire Mount
- Review category
- Service Centers and Repairs
You May Also Like
- "I took my car to Midas on Saturday for an oil change and was told my trans coolant line had a leak and Philip asked me if I wanted them..."
- "Problems: Dropped of 2004 Nissan Titan on 12/9 to have it painted Nissan white Q10. Agreed upon price $1,375. Was told work would be completed by Friday 12/13. Placed call..."
- "Killeen Maaco had my brand new car for 5 days to do a stripe paint job for $750. They returned car on Friday afternoon around 5pm, and upon entry to..."
- "Hi all of you. My name is Rachel Mirelez. I have been with preview models for coming up on a year and It has been the most amazing experience ever...."
- "Surprise by hubby purchased me my 1st real life like doll was a huge disappointment & cost way to much-Abby Rose, described as real like, blue eyed baby-has purple eyes,..."
- "I have ordered several things over several years and absolutely love the gear that I get. I understand that the wait is long on some things but the quality is..."
- "I bought this chicken not knowing that it was raw ate it and got very sick the next day , went to the doctor and bacteria exams came in positive..."
- "SaveBig.com listed $50 Home Depot Gift Cards. Bids went over $9 for some of the cards. When you get to the page to pay for the card or..."
- "I have a complaint to make which I think you need to know about. I grabbed a bag of new unopened Barbecue chips for a quick snack. Ripped open the..."