I came into a location to have my summer wheels/tired put on.Lucas Rosten, Senior assistant manager, informed me that since one of the tires has wear, he had to replace all 4 as this was Subaru's policy, and Discount Tire's policy was to abide by all Manufacturer policies.
It was quite obvious that Lucas was attempting to lie to make a sale. When I requested to see the policy in writing he got very upset, yelling, rude and told me I was no longer welcome there. I asked for his card and he questioned me as to why I wanted it, in fact one of the tire techs overheard and offered to give me his instead. I called Subaru after I was kicked out of Discount Tire for calling our Lucas on his very transparent attempt at strong arming his way into a sale.
Subaru, predictably, told me they had no such policy.
I fully intend to follow up with Subaru as to the malicious misrepresentation of their policies by a unaffiliated third party to for their own financial gain.
More Review Details
- Product or service
- Tire Mount
- Review category
- Service Centers and Repairs
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