I have been a customer of Discount Tire about 20 years. I had the worse Discount Tire experience ever.
Apparently it is Discount Tire policy to only install new tires on the rear of a vehicle regardless of your customer's wishes. It was thoroughly explained to me about the safety reasons for this policy but I have good reason for placing the new tires on the front of my vehicle. While I welcome your employees advice, in the end it is my decision if I choose to heed the advice.
I went in to the store to replace my 2 back tires and have the new tires installed on the front and the 2 good tires currently on the front rotated to the back.
Discount Tire refused to install new tires on the front of my vehicle and I should have left then but instead he spent 15 to 20 minutes trying to convince me to change my mind. Finally, he offered to replace all 4 and I wouldn't have to pay for the forth tire and I reluctantly agreed if he would take my best tire and mount it on my spare wheel.
It is a decision that I now regret. That was a lot more expense than I was prepared for and the 2 tires I had on the front were still in good condition and did not warrant replacement.
That should have been the end of the bad experience but when my vehicle was ready I checked the spare and it was the same tire I had on there when I went in. I questioned the employee about it, and it seems he placed the used tire in the back of my vehicle without mounting it. I assume he was hoping I wouldn't notice it until I got home.
I have used Discount Tire for all my tire needs because I felt I was treated fairly in the past. I feel this policy is not about safety and more about selling tires. Most vehicles are front wheel drive and that is where the most wear is. I want my best tire there despite the concern of those that sell tires. Besides it is my decision where I want my new tire mounted. After my last experience I think something has changed in the mindset of Discount Tires management. I can get this kind of hassle anywhere. I don't need from them. If this is their policy then I need to buy my tires elsewhere.
Review about: Discount Tire Replacement.
Monetary Loss: $650.