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ON MONDAY, SEPTEMBER 15, I STOPPED BY THE LOCAL DISCOUNT TIRE BECAUSE MY TRUCK WAS PULLING TO THE RIGHT AND THE STEERING WHEEL WAS VIBRATING.

THE SALESMAN CAME OUT AND TOUCHED MY TIRE AND SAID "WE NEED TO REPLACE THESE 3 TIRES BECAUSE THEY ARE SEPARATING". I SAID OK AND HE CHECKED AVAILABILITY...NOPE NOT IN TOWN, NOT EVEN IN STATE, WILL TAKE 3 DAYS TO GET THEM FROM THE FAULKEN FACTORY..

THEY NEVER MENTIONED IS IT SAFE TO DRIVE WITH SEPARATING TIRES? NOPE..THEY DONT CARE!

I WAITED 7 DAYS THEN CALLED THEM TODAY. "YES WE HAVE THEM..COME RIGHT OVER"

I STOPPED BY AND THEY REPLACED ALL 3 TIRES...BREAKING TWO CENTER CAPS IN THE PROCESS... THEN TO MY SURPRISE...THATS $347 SIR....

WHAT?!

OH YES, YOU HAVE NO WARRANTY...EVEN IF THE TIRE IS DEFECTIVE? I ASKED? "NOPE NO WARRANTY, JUST PRORATED FOR TREADWEAR"...I ASKED "SHOULDNT YOU HAVE MENTIONED THAT WHEN YOU SAID WE NEED TO REPLACE THEM?"

THEY SAID "IM SURE WE DID SIR...WHY WOULDNT WE"

I ASKED MY WIFE WHO WAS WITH ME AND SHE SAID ABSOLUTLEY NOT, SHE ALSO THOUGHT THE REPLACEMENT WOULD BE FREE...NO MONEY WAS EVER MENTIONED. THEY JUST PLAYED DUMB...OR ARE THEY?

THE MANAGER EVEN SAID "WELL, ANY REASONABLE PERSON WOULD THINK THERE WAS A CHARGE SIR"

LONG STORY SHORT, I PAID, LEFT VERY UPSET AND OUTTA THERE..

DISCOUNT TIRE ***!

P.S. THEY SAID THE CENTER CAPS THEY BROKE ARE ON BACKORDER AND THEY WONT GET THEM FOR 3-4 MONTHS!

IVE SPENT APPX $15,000 AT DISCOUNT IN THE PAST 10 YEARS ON MY 10+ CARZ, ALWAYS GET CUSTOM WHEELS AND TIRES RIGHT AWAY...

THEY HAVE LOST MY BUSINESS FOREVER!

Review about: Discount Tire Replacement.

Monetary Loss: $347.

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Anonymous
#325066

ive been shopping at best buy for over 10 years and have spend thousands!they should give me free stuff!

cry! cry! i continue to go because they offer competitive prices and good products. the same reason you been to discount tire for so long.

have you ever gotten any service for free anywhere?

yeah didnt think so, pay up or go pay full price for tires elsewhere.discount tire is the only place that will help you.

Anonymous
#163219

Discount Tire Co does not build the tires they simply sell and service them.Customer always come in and act as if we go out back and handcraft the tires ourselves!

What happens if you buy a TV at best buy made by sony and it has a problem? Well lets see they take it and send it back. Sony then decides on the warranty if any and communicates with the retailer as to what happens. You then wait some more for you to get your product back or replaced.

With Discount tire your credit is issued up front, and the company does not receive that return credit from the vendor for months. Essentially Discount Tire gives you the credit and gets nothing in return for months with the exception of their customer satisfaction. As far as the charge of course it's pro-rated, unless you have the certificates for free replacement. The tires had to have been driven on for some tire period, and some type of value has to be attached to that.

At this point the tires must have been on some period of time and have safely kept your vehicle on the road since it is still in use.Stating that the tires should be replaced for free after a year or two of us implies that there was no value in the year or two or service you have already gotten from the tires.

Anonymous
#126088

If they stated your tires needed to be replaced, I wouldn't take that as them implying that they are going to give you new ones. If this is the first faulted pair of tires you have recieved in 10 years, you could consider yourself lucky. For all they know you have been out burning and romping the tires, why should they pay?

Anonymous
#91815

If your tires were separated why would you expect Discount Tire to replace them for free?Especially, if you did not purchase the warranty - you would think after spending $15,000 over 10 years you would have been offered warranty at least once!

My suggestion - contact the manufactor.It's truly their poor craftsmanship that lead to your problem.

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