If you just want to buy tires and never have to worry about getting service, then these guys are great! But if you want your 5000 mile rotation or anything else in the way of after the ourchase service, be prepared for 2 hour waits ALWAYS.
I also have to go back twice every time to get the balancing right.
Never right the first time. (?)
If you don't buy the super replacement warranty ($$$), don't expect ANY coverage or support for the tires you buy.
My brother runs a Tire Factory Shop and offers incredible service for his customers, as does Les Schwab and Costco.
Review about: Discount Tire Replacement.