I bought a set of tires from this organization online. I was forced to buy a TPMS build kit in order to get the warranty and I went to the Discount Tire location in order to have the tires mounted and balanced.
My husband marked the valves to make they were switched since we were charged $25 for the TPMS kit. When I picked up the car, everything looked fine as I saw all the tops were new and I assumed they had switched the valves. My husband checked later and found the valves had not been changed. I took the car back and asked them to replace them.
One of the employees tried to
argue so I told him my husband had marked them so we knew he was lying. The manager, Jamie Gattys, walked away when I tried to approach him.
Don't do business with Discount Tire in Cedar Hill, Texas. They are nothing but thieves.
Product or Service Mentioned: Discount Tire Car Repair.
Reason of review: Poor customer service.
Monetary Loss: $785.
Preferred solution: Price reduction.
Discount Tire Pros: Ordering online, Delivery.
Discount Tire Cons: Employee attitude, Long wait, Being scammed on tpms because they thought no one would notice.
Location: Cedar Hill, Texas