The company is really a good company with good intentions. It is the managers and employees that work for them that makes the problems or reasons for bad service.
I HAD been a customer for 35 years, I moved to Cypress, Texas and had the pleasure of trying to buy tire from the store on Spring Cypress. I waited three and half hours to buy tires, I asked how much longer? The young man there very rudely said you have 6 cars ahead of you. I don't see how after waiting almost four hours there could possibly be any one a head of me.
It was another hour and twenty minutes. I will not go back there ever.