4.9
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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
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I just took my car to Discount Tire at 8335 US Hwy. 31 S in Indianapolis, IN today and was very satisfied with their tire replacement policy and customer service. I purchased the Falken tire about a year ago, and it still had a lot of tread left. I got a flat tire and told Discount that I wanted to claim my Road Hazard warranty on the certificate that I bought. Evan, the salesman, said that was no problem and that Discount would either repair or replace the tire free of charge.

Evan said they were very busy, (I was 5th in line), and that it would take about 1½ hours to get the repair done. I told him I would be at a nearby restaurant while I waited. Apparently they worked very fast, and had the car done in 45 minutes. The restaurant was noisy and I didn’t hear my phone when he called. I was just amazed when Evan walked a block to the restaurant, came inside and told me my car was ready. Now that’s great customer service!

Product or Service Mentioned: Discount Tire Tire Replacement.

Reason of review: Great customer service and warranty!.

  • Tire Repair
  • Tire Replacement
Company wrote 0 private or public responses to the review from Oct 21, 2016.
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