Discount Tire - Review about Cooper Tires from Washington, Missouri
Update added by user Nov 25, 2015
All they did was flip the tire. That's it. SO PISSED.
Original review posted by user Nov 25, 2015
I take all 4 of my vehicles to the Washington St location of Discount Tire here in Indianapolis.I work on my own car, I drive a 2003 Acura TL Type S, I'm a woman, and yes I know my car.
I just changed out my rotors, brakes, and my calipers and I noticed that my rear right tire was mounted inside out. Today was the first time that I was able to get to DT to show them their mistake. I rotate my tires regularly, I make sure that they are inflated to the correct pressure. The man who helped me, John, was very condescending when I explained why I was there.
He told me that " it didn't matter if it was inside out". It's a directional tire!! OF COURSE IT MATTERS. I checked out my entire tire when I had them off the car and I noticed that it was wearing incorrectly and was flat in one spot.
This car does not sit. I drive a minimum of 60 miles a day. When he came back after checking out my car, he confirmed that it was on inside out. Duh.
That it was not wearing "incorrectly" but that it was off by 1/32 in tread. He suggested that he will have the tire remounted correctly. Hold on. They made a mistake.
They should fix this mistake by replacing the tire and I should not pay a dime. And the tire IS flat in one spot causing a "cupping" effect on it.
I'm sitting here at DT writing this.I should have more in about an hour.
More Review Details
|Value for money|
|Product or Service Quality|
- Reason of review:
- Poor customer service
- Product or service
- Cooper Tires
- Review category
- Service Centers and Repairs
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "Discount tire in Lubbuck, TX put new tires and wheels on my car. While driving 65 mph to Houston, TX the tire and wheel feel off. My friend and I..."
- "I had 4 new tires installed on my Acura MDX Sport at Tire Kingdom in Lake Park, FL. My vehicle is only 2 years old and has a special..."
- "Watersports Unlimited, Princeton TX dba Trading Post> incompetent and I had an awful experience there. dba. www.watersportsunlimitedtx.com >> Marine service in PrincetonWhere do I begin?... How pissed do you..."
- "Bought this Proctor Silex individual coffee server at Target, and it made awful watery coffee, and spewed water over the counter. It made a horrific noise and a few times..."
- "I bought Rosetta Stone's Spanish download for Mac for 250 bucks. It crashed constantly, was hard to use, and they're constantly trying to get you to "upgrade" to more expensive..."
- "I have ordered several things over several years and absolutely love the gear that I get. I understand that the wait is long on some things but the quality is..."
- "Ok people that are screwed from Mart of China make sure u keep a papertrail and stay consistant with contacting them. I will contact the bbb the attorney general my..."
- "We just had lunch at Ruby Tuesday in Stillwater, MN. We've been there many times, but never again. The salad bar plates get smaller and smaller, which turned out to..."
- "Sent flowers for my life long friend's fathers funeral and I was totally embarrassed by what was sent. The flowers received looked like something I would send to my Mom..."