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New Reviewer

Bad Customer Service, Rude Employees and Wheel Damage

Discount Tire - Bad Customer Service, Rude Employees and Wheel Damage
Discount Tire - Bad Customer Service, Rude Employees and Wheel Damage
Rude management at the Schertz location and POOR service. When I go my car back after having two new tires put on the rims were covered with green and black color grease. I just wanted out of there so I went to clean them when I got home and notice a chip in one rim scratches in the other and permanent black rings around the center of the rims. I was offered a discount on two new tires. Um no fix my rims!!! Another location cleaned them with something that has now discolored them as well.

User's recommendation: Go to Firestone.

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1 comment
#2194885

That is aweful

ID
#3648099 Review #3648099 is a subjective opinion of poster.
Location
Schertz, Texas
Pros
  • Use to be best place to get tires
Cons
  • Poor service
Preferred solution
Let the company propose a solution
New Reviewer
My car was tote to this facility and it 100 and one temperature in Colorado they made me sit and wait for hours then they didnt have the tire they wanted me to put a wrong tire on the car they want to drive the car why it had a totally flat tire I had to go get a...
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ID
#3666326 Review #3666326 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$35
Preferred solution
Full refund
My wife and I bought a set of wheels and tires from discount tire in Thornton colorado off of 104th and colorado Blvd about 6 months ago. After they were installed we noticed the next day that the compressor for the air ride was running constantly. I called and spoke...
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ID
#3591769 Review #3591769 is a subjective opinion of poster.
Location
Thornton, Colorado

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New Reviewer
Moral of storydont go to Discount Tire. Especially if you have any sort of air suspension or high end vehicle. I went to the location in Houston off of TC Jester and they have kids that are just trying to churn out as many cars as they can. Long story short they...
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2 comments
#2171796

If it wasn’t so sad it would be funny. Who buys a Porsche and would take it for service anywhere with “discount” in the name?

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ID
#3508202 Review #3508202 is a subjective opinion of poster.
Location
Houston, Texas
Pros
  • Tire prices
Preferred solution
Let the company propose a solution
New Reviewer

Resolved: Happy with service !

Update by user Apr 18, 2022

Just happy 'al round !.

Original review posted by user Apr 18, 2022
My customer experience @ the Discount Tire @ 4594 Log Cabin Dr in Macon, Ga is "5 STARS " , on April 14, 2022. OUTSTANDING ! Give a raise to the following 3 employees : " Conner"; " DeWayne" ; " Ronald ". THANK YOU ! Dion Daugherty.

User's recommendation: Buy Tires @ Discount Tire !

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Resolved
ID
#3495339 Review #3495339 is a subjective opinion of poster.
Location
Macon-Bibb County, Georgia
Pros
  • Service at a good price super service best in industry
  • Super service best in tire industry
  • Skilled employees
Preferred solution
I am fully satisfied with the outstanding service I received @ Discount Tire on April 14 2022 !

Discount tire sucks

I bought 4 new tires. I blew a tire and I bought the warranty when the tires were new. They replaced the tire with a tire that didnt match and 1/2 the mileage warranty. I drove another 10 thousand miles and now I wanted to by 3 more tires to match and they dont have them. These *** bag *** suckers buy crap tires from who knows where. Probably blems or found them as non usable by a real tire seller. Stay away and go to a real tire store. Never again would I spend another penny at this place.

User's recommendation: Run away.

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ID
#3458282 Review #3458282 is a subjective opinion of poster.
Location
Urbandale, Iowa
Preferred solution
See you close your doors

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New Reviewer
I had frequented your Portage/Kalamazoo, Mi location until today. Today was my last visit to a discount tire location anywhere, ever. Rules are fine, we live by rules everyday, but if you are going to implement rules that can alter a persons timeline or schedule, you...
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ID
#3323159 Review #3323159 is a subjective opinion of poster.
Location
Kalamazoo, Michigan
Loss
$5
Preferred solution
Them to lose more money the I am.

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Verified Reviewer
New Reviewer

Horrible service

I had a noon appointment, left at 1:30 pm , not serviced, no explanation. Received a call today from a manager trying to explain

User's recommendation: Don’t bother.

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ID
#3258563 Review #3258563 is a subjective opinion of poster.
Location
Detroit, Michigan
Service
Discount Tire Tire Rotation
Pros
  • Free rotation and balance
Cons
  • Unreliable
Loss
$10
Preferred solution
Let the company propose a solution
On Tuesday, Dec 28 I was driving down Tatum and went over a pothole that blew my front tire out. Since the tires on my car were from Discount, I drove (slowly) to the store at Tatum and Bell which was the closest. I was told that the car would be ready on Thursday,...
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ID
#3217708 Review #3217708 is a subjective opinion of poster.
Location
Phoenix, Arizona

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Verified Reviewer
New Reviewer
All started at discount tire in TOMBALL Texas. They balanced all four tires and rotated. Car didnt ride correctly and worse than before so I thought I had another problem. Drove the car for a couple weeks and when I washed the car I noticed the locking lug nut missing...
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ID
#3158257 Review #3158257 is a subjective opinion of poster.
Location
Tomball, Texas
Service
Discount Tire Tire Balancing
Pros
  • Great tires
Cons
  • Terrible service
Preferred solution
Let the company propose a solution
Went into discount over a tire problem. All red shirt employees were great. Gentlemen who check the tire did a great job. I watch everything at the bay doors. Request was made to give the proprietary lock socket kit to remove the tire which I did. Kit has never been...
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ID
#3092038 Review #3092038 is a subjective opinion of poster.
Location
Alvarado, Texas
New Reviewer

Complaint

I need to speak to someone to help you to improve your services. I took half a day off my work in order to get tire rotation, a 10 minute job. In that half a day discount tire failed to perform the job that I paid for and was promised when I bought my tires. Im now stuck with bad or no service that I paid for. Please help me with this issue. Best regards
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ID
#3040632 Review #3040632 is a subjective opinion of poster.
Location
Olathe, Kansas
Loss
$200
Preferred solution
No sure

Recent experience with a bad tire

I experienced a tire issue, after going to discount tire to have it looked at the tire continued to have problems. I was contacted by discount tire after writing about the experience. I received an email on the same day from corporate with an apology and stating the store manager would be contacting me. The next day the manager called with an apology and said he shared my letter with his whole team to make it a learning experience. He is working with me to ensure my confidence is restored. I am feeling much better about the situation and feel they went above and beyond to ensure I remain a Discount Tire customer.
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ID
#3022740 Review #3022740 is a subjective opinion of poster.
Location
Flower Mound, Texas
New Reviewer

Long wait with an appointment

Someone who had just came into the store received service before me and my appointment was way a head of him. I not staying it was a situation where a white was given service before myself, I am a person of color but it sure felt that way and look that way. After speaking with upper management they unsured me they have a policy against the mistreatment of a consumer based on color. Upper management stated they would investigate the matter. Not sure how that investigation turned out.
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ID
#3013281 Review #3013281 is a subjective opinion of poster.
Pros
  • Free rotation and balance
Cons
  • Long wait
Preferred solution
The results of the investigation

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Verified Reviewer
New Reviewer

Frustration due to lack of service

I have been a customer since shortly after they opened in Cleveland, Tn., having bought several sets of tires for my 3 vehicles, as well as for my grands. First, they have always been excellent on tire balancing, the best in the business: prices are very competitive, and I have always received prompt courteous service, until now! I went in about a week ago to have the tires rotated and balanced on my wife's car. After sitting there for over an hour after being "checked in" and my car not having been put on a rack, I asked someone who appeared to be the manager, if there was a problem , and he said that it would be ready by a time that was still some hour and 15 minutes later. So I just left. No comment from anyone about their slow service or anything. Well then, I decided to go back again today if there were not too many customers. When I got there, and was "checked in", it was 10:53. There were only 3 cars waiting in the lot, and 2 on the racks. I sat there for an hour, and my car still had not been taken back. Up until these last 2 occasions, my wait was seldom if ever more than 20 - 30 minutes. I again approached who I think is the manager, told him I had been waiting an hour and wondered what was the problem. He said I should have been told it would be 2 hours. No apology for not having been told. TRAIN YOUR PEOPLE! I will say that they then did respond and got me out in what I consider a reasonable time later. While I was sitting there, I saw several people who came in after me, with personnel working to sell them tires. I know that probably their profit is in selling, but if they continue to worsen in service after the sale; I, for one, will be looking for someone who is more customer service oriented. ALSO, while I was sitting there, 2 other people complained about the slowness of service. The point is .... 1. Service time sucks lately! 2. Maybe it is the new manager and / or crew and / or training, or lack of personnel, but whatever the cause, you will lose if it continues to deteriorate. JIM ROLLINS 423 314 **** JWROLLSR@***.COM

User's recommendation: IF SERVICE CONTINUES TO DETERIORATE, LOOK FOR ANOTHER TIRE SUPPLIER.

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ID
#2998279 Review #2998279 is a subjective opinion of poster.
Location
Cleveland, Tennessee

Egregious behavior

This place is a horrible business , just buy you tires online and have them installed at wal-mart, it is way cheaper that way

User's recommendation: This place is a horrible business , just buy you tires online and have them installed at wal-mart, it is way cheaper that way.

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ID
#2994981 Review #2994981 is a subjective opinion of poster.
Location
Las Vegas, Nevada

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