Stephanie J Cil

Disappointed customer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I bought tires here, after only 6 months I had 3 blow outs. The last one they would not even do the warranty on bc the inside had too much wear even tho the outside had lots of life left. Said I should have come in monthly for them to check the wear and make sure it was even across the tire. I did not purchase more from them. The warranty isnt worth it if the tires they sell are junk to begin with.
View full review
Loss:
$450
Pros:
  • Locations
Cons:
  • Do not honor the warranty

Preferred solution: They to agree to the warranty

Resolved
Slade S Kzw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Asheville, North Carolina

Resolved: Horrific customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Discount Tire - Horrific customer service
Updated by user Feb 26, 2024

Company fixed the issue and I have been provided with apology. The regional manager reached out to me, apologized and said he would speak with the store manager that was inappropriate. I was also issued a full refund.

Original review Jan 27, 2024
I was completely humiliated and disrespected by the store manager, Jonathan L Pickett, Junior at the 105 Bleacgery Blvd. Asheville NC location.
View full review

User's recommendation: Do not do business with this company.

Resolved
Bryan B Omy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cottonwood, Arizona

Resolved: Extreme incompetence

Updated by user Jan 07, 2024

Company fixed the issue and I have been provided with apology.

Original review Dec 28, 2023
DISCOUNT TIRE IS THE WORST
I looked down to see that my friends two front tires were down to the steel belts and I pointed that out to her. She said, I just had them replaced two months earlier.

How could that be? Because they charged you for four tires and only replaced two, I replied. She looked and realized this. Go back but drive slow, I said, because they are ready to blow out.

She drove at 30 mph the 24 miles to Discount Tire on a highway she usually drives 70 mph on, and pointed out the problem to them. That they were so neglectful and allowed this to happen: potentially endangering her life is unacceptable.
I went in two weeks earlier for my Michelins to be changed out, (they got 29,000 miles out of the 80,000-mile warranty at least they pro-rated me for new ones) and they said they only had 3 and would order one more and would call me when it arrived. I waited a week. Nothing.

I called. Well call you when it arrives they reiterated. Another week. I called.

Nothing. Two and a half weeks later I called. We sold one of the three tires. Do you want another size tire?

No! Please order two more tires. Well give you a call when they arrive. So, 3 1/2 weeks after initially going in (and them selling a tire out from under me) they finally got four matching tires and installed them.
My same friend just went in to get a flat fixed (on the new tire).

When she arrived she reminded them that she was there for tire repair and to check the tire sensor. An hour later, a guy came out and said the car was ready. The sensor wasnt fixed. Five minutes later a different guy came out and said the car was ready, having no idea that the car the issues werent addressed, and was unaware that someone had already spoken with her.

Once again, they neglected to check and fix the tire sensor light.

Faced with waiting yet another hour she was forced to make yet another appointment on another day. Discount Tire is quite possibly the most incompetent tire outfit in America.
View full review
Pros:
  • Cheaper tires
Cons:
  • Poor customer service and total incompetence

Preferred solution: Apology

John W Fpa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Longmont, Colorado

Theft

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This is the second time that I have had items stolen from my car at the location in Longmont Colorado on south Hover. The first time I had two $100 Visa gift cards stolen and now today the thief took a freaking $2 bic lighter! Why haven't they got rid of this employee??? ??? What a disgrace! WTF!!! - Stop the stealing.
View full review
Loss:
$200
Cons:
  • Thieves

Preferred solution: Full refund

User's recommendation: Don't go here!

Resolved
Delynn Szu
map-marker Detroit, Michigan

Resolved: Horrible service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ordered tires, left my car, so the tires can be installed when the get delivered. Left the car 6 hours, went ther 15 minutes before closing, sorry they didnt show up. Ready to toss me my keys by service guy, sorry he said! 1300 dollars worth of tires, never called with up date, nothing! Horrible
View full review

User's recommendation: Never go to Discount Tire

Darren M Zsi
map-marker Longwood, Florida

Worst Finacial responsibility ever!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I only applied for the CC to get the discount, and it dropped my credit score by 34 points!!! This has cost me more to correct my credit score than the discount. DO NOT DO THE CC OPTION!! This is absolutely the worst CC to apply for in my life. I would have been better off paying for this through Discover than their payment options!! Tires are OK, but the instillation is questionable (way too many weights placed on the rims than needed), it's a matter of time before I have problems!!! I AM NOT SURE I PICKED THE RIGHT COMPANY!!
View full review
Loss:
$500
Cons:
  • Financing sucks
  • Web site will not let me post this
  • Lost 35 points on credit score for applying for credit card

User's recommendation: NEGATIVE on the company and iffy on the instalation

Judieth Sdb
map-marker Dallas, Texas

Poor workmanship

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My wifes car I took in to have wheel locks removed and replaced and tires rotated. Got it back within a reasonable amount of time got it home and found out they had left one lug nut off each wheel took it back store representative said that would be OK. It would run like that. I insisted they put new Lugnuts on which they did, when I went to remove a tire later in the year the Lugnuts were different sizes I dont do business with discount tire myself but a lot of my family does I have repeatedly warned them about the service. The store was in Waco Texas.
View full review

User's recommendation: No no no

hugh m Ylz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Acworth, Georgia

Car rendered un-driveable

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Discount Tire - Car rendered un-driveable
Purchased four tires form this company. All seemed good until the floor manager advised I needed to view an issue with my car. This guy showed me that three lug nuts were cross-threaded and it was my car's fault. I stared at the guy until he wanted to know if I had AAA. (He actually wanted me to tow my car to a 3rd party repair shop!) I continued the stare until he had my car towed. I lost use of my car for 24 hours. I called the regional office and never heard a word from anyone. DO NOT USE THIS COMPANY. Prices may appear good, but you get what you pay for...
View full review
Pros:
  • Price was good on tires i wanted
Cons:
  • Cant provide service promised

Preferred solution: Acknowledgement

User's recommendation: DO NOT USE DISCOUNT TIRE

joe g Hir

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Desoto, Texas

Tre repair and balance and rotate

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Nov 02, 2023

Still being not heard

Original review Oct 25, 2023
Made an appointment after going to discount tire for a week or so for a slow leak. They said is I had appointment it would only be 45 minutes five hours later I leave w a spare on. After all that they stole my key as they didnt.,
View full review
Loss:
$2000
Cons:
  • Prejudice

Preferred solution: Full refund

User's recommendation: Be prepared for some bs

Gene P Jvx

You promise to leave the keys locked in the car instead you put it in the garage overnight I live in a different city. I’m stuck here.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
You locked my car in overnight and said you will leave the keys in the car in the parking lot now I can't get home
View full review
Loss:
$200

Preferred solution: Deliver product or service ordered

Adelaido O

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Store is very unreliable

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They take a long time to repair a flat, unless Im buying new tires, but I am tireworks for my four cars. Service is terrible Im serious I work for CCSD Do not buy discount go to tire Works
View full review
Demarquis Atg
map-marker Cedar Rapids, Iowa

Horrible service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They installed tire and missed one of the tires air pressure. I call back up there and the rep got *** with me in the phone like it's my fault. Every set of tires I have bought over the last 10 years has been there. Never again
View full review

User's recommendation: Don't go there

KOROOTH R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

BIG CHEATING SCAM - Stay away from DISCOUNT TIRE.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Jun 02, 2023

DISCOUNT TIRE, 9440 Hwy 6, Missouri City 77459 TX

BIG CHEATING SCAM - Stay away from DISCOUNT TIRE.

I have taken an appointment on 05.31.23 for my tire rotation and balancing.

To my utter dismay, the mechanic who balanced and rotated the first tire on the driver side and he rotated the rest of them and tightened the screws without doing the balancing at all. I was standing back of my Highlander and watching everything closely.

Soon I asked the mechanic as to why the other three tires are screwed back without the balancing.

He replied me by saying that we make mistakes and we can do it again and he asked other crews to unscrew them and do it properly on questioning.

Under the above circumstances, its noted that this DISCOUNT TIRE is unreliable and unprofessional. Its a sheer case of cheating and they are disloyal.

What they want is just your hard earned money only.

I am seeking for a full refund of my 8 tires that I bought from them recently.

Its a BIG CHEATING SCAM. Stay away from DISCOUNT TIRE.

View full review

Preferred solution: Full refund

User's recommendation: BIG CHEATING SCAM - Stay away from DISCOUNT TIRE.

David K Gez
map-marker Fort Worth, Texas

Shabby service

I rented a Tesla from Hertz. I had a flat and called roadside assistance.

They called Discount Tire on Camp Bowie in Fort Worth ,Texas to make sure they had the tire in stock. They said they had the tire in stock. When I arrived at the store, they said they didnt have the tire in stock, but would order it and have it the next day. I called the next day and they said they might receive it that day.

If not they will call me when they do receive it. My car is sitting at the shop and it is costing me to not have a car.

They really dont care. I tried to call their customer service number and no one answered.

View full review

User's recommendation: Go to another store

Featured
Steven A Efb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Discount tire will lie and even hold you hostage to sell tires

Discount tire will lie and even hold you hostage to sell tires

Do NOT let Discount Tire hold you hostage for a tire sale!!! Last week I found a nail in my tire so aired up my tire since it had not gone down yet and drove to Discount Tire on Culebra and Tezel.

My wife had had instances where they try to say the tires are bad but that was a lie. They told my wife they would not let their mother drive on those tires so took it to the dealership for a second opinion and as suspected, they said they were still in good condition and not even in the yellow condition yet.

When I go there, there was a man before who even stated to them that they could not hold him hostage for a tire, and everybody look at them. He eventually bought a tire, so I was already suspicious. When they got to me after two and a half hours.

They brought my car in and said the tire was not fixable and I told them I did not believe this since the location was over two inches from the side. They brought me in to inspect and I saw nothing of where the tire was not repairable. They still refused to fix it and I said put the spare on, but the kid looked under the van a stated it was the original but didn't even look at the tire. I said put the original tire on and I will go somewhere else and the said they could not do that since it was not safe.

I had to buy a tire there like the gentleman before me. I told them to put the original tire in my van and you could them get nervous then. I then went the next day to my mechanic of 40 years, and he said the tire was fin so took to another tire business and they fixed it with no issue. I then took the tire back to them since my mechanic and tire person said that a company cannot refuse to put the car in the original condition if you tell them to.

They looked over the tire they gave me that may have had 3 miles on it lie I was trying to take advantage of them!!I They finally agreed since I told them I was just going to leave it there and cancel my charge! . I told them scamming people is not how they should do business and they stated that they do not try to sell tires that are not needed which is total bulls%$#t.

every time I have gone in there, they say they cannot do something, and I need new tires. I will never darken their doors again nor any other Discount Tire.

know this is long but do NOT let these thieves take advantage of you

View full review

Preferred solution: Apology

User's recommendation: stay away from them

3 comments
Guest

Discount tire in Kingman is $60. Per tire higher priced than Phoenix area.

They lie on the phone? Won't be back.

Guest

You should just bring it to your mechanic next time instead of wasting every employees time at discount tire and acting like a child

Guest

No One Cares...

View more comments (2)
Featured
Viv G Wxq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Detrimental product service causing a near fatal accident. Not honoring their warranty for tires

Discount Tire - Detrimental product service causing a near fatal accident. Not honoring their...

On July 30, 2022 we arrived in Wisconsin, driving from Moorpark, California with my husband, daughter and our yorkies. We were in my Lexus SUV, and towing a small 12x16 Uhaul trailer.

We were very near our Green Bay destination, and my husband thought 2 new tires should be put on the vehicle before our return drive home to California. We stopped in DISCOUNT TIRES at 4645 Verona Road in Madison, Wisconsin 53711. My husband was going to purchase 2 tires, however, Chris, the salesperson said that 4 new tires would be better for balance and tracking. 4 new tires with a lifetime warranty for 60,000 miles were purchased for $932.62.

My husband watched the procedure of the employee attempting to place the spare in the SUV. He did not know how to do it, then 2 other employees came over to the vehicle to help him. We sat in the waiting area while they mounted the tires. We left DISCOUNT TIRES after 2pm and approximately 35 minutes later, I heard a bang and the car went out of control crossing the highway, flipping us upside down in a ditch off the highway on the other side.

Several people came to help us as we were hanging upside down in the car by our seat belts. We were pulled out of the vehicle, and a woman helped to pull out some of our personal belongings. DISCOUNT TIRES has not knowledged any responsibility, nor made any attempt to refund any monies in spite of the warranty. Their claim representative, Mr.

Jim Brandt, said that the appraiser did not see a cut or nail in the tire. Of course not, the tire blew off the wheel. There was dirt and grass inside the tire. The tow truck driver said the the tire in front looked bad as well.

Grass, dirt inside the tire. Mr. Jim Brandt said to call my carrier. AAA insurance does not cover the TIRES.

It is DISCOUNT TIRES responsibility. We could have died, had severe injuries, or caused the death and/or injuries to those behind us on the highway. We have lost and damaged property. My daughter and I suffered minor cuts,as well as great trauma from the accident.

My husband also had body aches for a period of time. We saw our doctor the day after we returned to California for the bruises and body aches. I contacted the responsible officer, and tow truck driver, to obtain their original assessment of the accident as they pointed to the tires and told my husband at the scene that was the cause of the car losing control, thereby, causing the crash. The police officer supplied a supplemental statement to that effect.

This was added to the supplemental incident report. The officer, and tow truck driver stated that they are not expects, however, in viewing the tires, that was what was what they deemed as the cause of the vehicle veering out of control in their opinion. I wish to follow up with the complaint that DISCOUNT TIRES did not perform an efficient, reliable, secure, safe service. The tire company was inept, fraudulent and sloppy in mounting the new tires at their shop.

They have not reimbursed any monies for the tire(s). 2 tires had damage. If this near fatality was intentional, as I suspect it was, a crash under very suspicious conditions, they nearly accomplished their deed as we almost died. It was a miracle that we survived, and that no other vehicles plowed into us as we flipped from one side of the highway to the other side.

Thankfully, none of the 13-14 motorists who came to our aid were hurt. The towing service said there was grass and dirt inside another tire as seen in a picture. This accident may have been deliberate in mounting the tires. We believe the accident was intentional, and we were targeted.

How else can the failure of new tires on a highway after leaving DISCOUNT TIRES be explained, as well as the failure to access the tires at the tow yard?

The company's failure to acknowledge their warranty is key. Thank you Vivienne Gray Moorpark, CA

Sent from my Verizon, Samsung Galaxy smartphone

View full review

User's recommendation: BEWARE!

1 comment
Guest

Not tires fault.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article