Discount Tire Reviews
92K
CLAIMED LOSSES
734
TOTAL REVIEWS
120K
PAGE VIEWS
6
ISSUES RESOLVED
Discount Tire Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Junior Reviewer
Update by user Jan 22, 2020
UPDATE: Discount Tire refused to take accountability for the damaged wheel.
Original review posted by user Dec 20, 2019
Discount Tire at 2990 FM 423 in Little Elm, TX severely damaged a rear 20" rim on my 2015 Corvette Z06. I have not been reimbursed for the damages. On 12/18/2019, I visited Discount Tire #1757... ID
Location
Pilot Point-Aubrey, Texas
Cons
- Unprofessional
- Lack of leadership
- Lack of accountability
Reason of review
This establishment damaged a vehicle that is significant monetary and sentimental value.
Loss
$500
Preferred solution
I expect a full reimbursement for the money I spent to replace the OEM wheel.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMissing credit card
I recently was approved for a credit line with discount tires in early August, for the amount of $1000. Ive tried numerous times to get into contact with customer service, due to the fact that i have not yet received the actual card, but is activated and showing up on my credit report as of last month. If you could please contact me via email or text 432- 312- **** Thank you, Naomi Salas
ID
Location
San Antonio, Texas
Preferred solution
Deliver product or service ordered
New Reviewer
Horrible customer service before during and after
Check in time was recorded 45 minutes after I put my ok in to have the service done. They were also caught more than once sneaking in walkin service over others who had already waited a couple of hours. Flat out denial. After complaining about the timetable, manager pushes my work further back and then claims he was calling for me 30 minutes ago. another lie.
User's recommendation: Dont go there your time will be wasted and they will put other customers in front of you if you complain.
ID
Location
Indianapolis, Indiana
Cons
- Work orders get mixed up
- I did not like the disclosure not be told
- People lie and expect to get away with it
Loss
$100
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNo Help....Got a run around for 4 hours. ( no tire work done)
Appointment made. But no record of it on their computer After a 4 hour run around. Was told to come pick up the car. They could not perform the repair. The tires were purchased there. but two out of four leaked air due to old rims (aluminum ) Bought new rims ( not from tire discounters) after four hours was told lug nuts were bad. supplied new lug nuts. But was then told i needed spline lug nuts. ( NOT TRUE).
User's recommendation: Go elsewhere.
ID
Pros
- Location
Preferred solution
Deliver product or service ordered
New Reviewer
Theft
I brought in my 2002 Oldsmobile Alero for new tires. I had a brand new tire which was the wrong size on one of the rims, I asked what they would offer me for it. They offered me half of what I paid for it. It was still BRAND NEW, and unused. I told them no, I'll try to return it where I purchased it. So instead of letting me KEEP MYBRAND NEW TIRE I PAID RETAIL PRICE FOR, they TOOK IT, DISPOSED OF IT, AND CHARGED ME FOR THE DISPOSAL. This is a violation of the agreement, and theft. Point blank. I'll be contacting them in the morning along with the state attorney general.Go ANYWHWRE elese.
User's recommendation: GO ANYWHERE ELSE!
ID
Location
Columbia Heights, Minnesota
Cons
- Lies and scams
- Unreliable
Loss
$85
Preferred solution
Price reduction
New Reviewer
Make payments
Here can I make payments over the phone with debit credit card . So you guys have automatic payments .
ID
Preferred solution
Help
New Reviewer
Poor customer service
On 8/10/2021 I stop by Discount Tire at Concord, NC. for a vibration on my Nissan Armada but when the sale person came back to discuss the Issue he was angry and loud about how tight the lug nuts was on the tires I try to let him know I was 63 yrs old and I don't put my hands on lug nuts or tires and that Discount Tire was the only company that service, repair and replace my tires since 2012, he continue and other cust
ID
Location
Concord, North Carolina
Cons
- Incompetent employee
Preferred solution
Apology
New Reviewer
Very poor customer service
On 8/10/2021 I stop by Discount Tire at Concord, NC. for a vibration on my Nissan Armada but when the sale person came back to discuss the Issue he was angry and loud about how tight the lug nuts was on the tires I try to let him know I was 63 yrs old and I don't put my hands on lug nuts or tires and that Discount Tire was the only company that service, repair and replace my tires since 2012, he continue and other cc other cust
ID
Location
Concord, North Carolina
Service
Discount Tire Sales Representative
Cons
- Poor customer service
Preferred solution
Apology
Online scheduling
I've been plagued with unwanted calls offering repair warranty on my car. For months I couldn't understand who passed along my cell number. Then I registered online to have my tires balanced and rotated at Discount Tires. The ONLY required entry for my car model and type was the YEAR. Within 2 hours of scheduling an online appointment the irritating calls started. Discount Tires!do
User's recommendation: Do not schedule online appointments. Call the store directly.
ID
Location
Ogden, Utah
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New Reviewer
Disgruntled
Discount Tire Pfugerville 9 am appointment. Waited 2 weeks for my appointment. ABSOLUTELY no parking. Handicapped nothing. Had to repark a block away because no parking. Had to sit out sit in the hot sun because no inside seating available!!! Stop taking sooooo many appointments if you dont have the facility to take of them.
User's recommendation: Find somewhere else, these guys just cram everyone in.
ID
Location
Pflugerville, Texas
Cons
- Bad service
Preferred solution
Apology
New Reviewer
I feel that i was assaulted as i visited your store recently. I went in for a wheel balance. I was told they could do it event though it was 15 minutes to closing and I appreciated that. while looking over my truck the Salesman and his associate discovered what...
View full review
ID
Location
Pflugerville, Texas
Pros
- Price was good on tires i wanted
- Flat fixed
Cons
- Misleading webpage
Loss
$168
Preferred solution
Let the company propose a solution
Cry baby’s
You guys are a bunch of cry babys who know nothing about tires or how the orientation of them are supposed to be. So lets go on here and cry because they didnt do some dumb shizz I wanted them to do. There the ones who know what there taking about so dont be a puss and cry that they wont put air in my old *** tires or rotate my bald tires to the rear so I can fishtail and spin out causing a crash. Suck it up and fix what needs fixing and listen to the professionals. Clowns
User's recommendation: Use some thinking skills when given a quote or told they can’t do something.
ID
Location
Columbia Heights, Minnesota
Preferred solution
People to use there peanut brain
Rebate
I did a rebate online. I did not receive the full amount. I received 30 dollars instead of 50 dollars. I reopened an account and my purchase was over 499 dollars.
ID
Location
Greensboro, North Carolina
Help- someone stole my 70$ credit!!
Still no help! Thanks someone used the credit on my card and I have not been reimbursed for it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ID
Location
Madison, Wisconsin
New Reviewer
Didn't call me and locked my car in the bay over the weekend.
I dropped my car off at 230 pm and asked them if it would be ready by closing hours. Mitch told me they don't leave until every car is finished. I told him my mother passed away this morning and i'm driving to Detroit tomorrow and i need my car. He assured me it would be ready today. i told him i work right across the parking lot at the hospital. I walked over to the shop at 630 and they were still working on cars and mine was still in the parking lot. After not getting a phone call i walked back over their and my car is locked in the back and everyone is gone! I get off at 4 am with no transportation home and no car to go to Detroit tomorrow!
User's recommendation: Get their before closing hours and wait on your car to be finished if it's not ready by closing.
ID
Location
Buckeye, Arizona
Service
Discount Tire Sales Representative
Preferred solution
This is unacceptable especially after i told them my mother had just passed and i needed my car. I want a refund and Mitch disciplined in some way. I been a customer for over 12 years and they just lost me.
Dishonesty
I brought in a tire to have a valve stem replaced which I was told on the phone that there would be no charge. When I arrived, a salesperson asked to look at the other tires on my car. A hard sell was put on me to replace all of the tires because of wear. The tires on my car only had about 10,000 miles and were in great shape. After I refused to buy a new set of tires, they refused to replace my valve stem.
User's recommendation: stay away from this tire store.
ID
Location
Orlando, Florida
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That’s curb rash man. They would scratch it like you would scratch a cd. This is from hitting a curb