Discount Tire Reviews

My customer experience @ the Discount Tire @ 4594 Log Cabin Dr in Macon, Ga is "5 STARS " , on April 14, 2022. OUTSTANDING ! Give a raise to the following 3 employees : " Conner"; " DeWayne" ; " Ronald ". THANK YOU ! Dion Daugherty.

User's recommendation: Buy Tires @ Discount Tire !

I bought 4 new tires. I blew a tire and I bought the warranty when the tires were new. They replaced the tire with a tire that didnt match and 1/2 the mileage warranty. I drove another 10 thousand miles and now I wanted to by 3 more tires to match and they dont have them. These *** bag *** suckers buy crap tires from who knows where. Probably blems or found them as non usable by a real tire seller. Stay away and go to a real tire store. Never again would I spend another penny at this place.

User's recommendation: Run away.

I had a noon appointment, left at 1:30 pm , not serviced, no explanation. Received a call today from a manager trying to explain

User's recommendation: Don’t bother.

I need to speak to someone to help you to improve your services. I took half a day off my work in order to get tire rotation, a 10 minute job. In that half a day discount tire failed to perform the job that I paid for and was promised when I bought my tires. Im now stuck with bad or no service that I paid for. Please help me with this issue. Best regards

I experienced a tire issue, after going to discount tire to have it looked at the tire continued to have problems. I was contacted by discount tire after writing about the experience. I received an email on the same day from corporate with an apology and stating the store manager would be contacting me. The next day the manager called with an apology and said he shared my letter with his whole team to make it a learning experience. He is working with me to ensure my confidence is restored. I am feeling much better about the situation and feel they went above and beyond to ensure I remain a Discount Tire customer.

Someone who had just came into the store received service before me and my appointment was way a head of him. I not staying it was a situation where a white was given service before myself, I am a person of color but it sure felt that way and look that way. After speaking with upper management they unsured me they have a policy against the mistreatment of a consumer based on color. Upper management stated they would investigate the matter. Not sure how that investigation turned out.

I have been a customer since shortly after they opened in Cleveland, Tn., having bought several sets of tires for my 3 vehicles, as well as for my grands. First, they have always been excellent on tire balancing, the best in the business: prices are very competitive, and I have always received prompt courteous service, until now! I went in about a week ago to have the tires rotated and balanced on my wife's car. After sitting there for over an hour after being "checked in" and my car not having been put on a rack, I asked someone who appeared to be the manager, if there was a problem , and he said that it would be ready by a time that was still some hour and 15 minutes later. So I just left. No comment from anyone about their slow service or anything. Well then, I decided to go back again today if there were not too many customers. When I got there, and was "checked in", it was 10:53. There were only 3 cars waiting in the lot, and 2 on the racks. I sat there for an hour, and my car still had not been taken back. Up until these last 2 occasions, my wait was seldom if ever more than 20 - 30 minutes. I again approached who I think is the manager, told him I had been waiting an hour and wondered what was the problem. He said I should have been told it would be 2 hours. No apology for not having been told. TRAIN YOUR PEOPLE! I will say that they then did respond and got me out in what I consider a reasonable time later. While I was sitting there, I saw several people who came in after me, with personnel working to sell them tires. I know that probably their profit is in selling, but if they continue to worsen in service after the sale; I, for one, will be looking for someone who is more customer service oriented. ALSO, while I was sitting there, 2 other people complained about the slowness of service. The point is .... 1. Service time sucks lately! 2. Maybe it is the new manager and / or crew and / or training, or lack of personnel, but whatever the cause, you will lose if it continues to deteriorate. JIM ROLLINS 423 314 **** JWROLLSR@***.COM

User's recommendation: IF SERVICE CONTINUES TO DETERIORATE, LOOK FOR ANOTHER TIRE SUPPLIER.