State: Texas City: Austin Product: Discount Tire Repair Clear all filters (2 of 29 reviews match)
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Discount Tire - Broken lug bolts

Two times D T has cross threaded lug bolts on my truck. The first time they did not tell me and I had a very hard time changing a flat. The second time was last week and they did not tell me. I went in for tire repair today at another D T location and they discovered I had 3 cross threaded lug bolts from my visit last week. They sent me to a repair shop at 1:30 PM. I was told to leave my vehicle and they would call me when it was ready. They called at 6:00 PM and said it would be ready tomorrow. At this moment I am without a vehicle. I am writing this review because I am very upset with D T. Then I read some other reviews and I feel I am wasting my time. I have a 30 yr retirement from IBM and a 20 yr retirement from the Federal Government. I always tried to do my job right. These people just don't care. All they care about is the money. Nothing else matters.
2.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Turnaround Time
Website
Product
Discount Tire Repair
I liked
  • Cordial
I didn't like
  • Work quality
#778354
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I used to love Discount Tire and now I loath them. If you haven't noticed, in the past couple years, they have adopted new "tread policies" that make a customer's life miserable. You're not in control of your car decisions any more if you want to do business with them....
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Anonymous
Sue happy

Dont cry if companies do what they can to eliminate or reduce liability to lawsuits. If some one was to get in an accident because they placed tires or worked on your car ho...

Anonymous
meeee

Hey why dont you buy 4 tires instead of 2? Wouldn\'t that solve your problem?

Product
Discount Tire Repair
#315705